Hewlett-Packard Company Complaint - Hewlett Packard could care less about their customers
MOORESVILLE, NORTH CAROLINA -- I purchased a HP Pavillion Vista Computer. I registered the computer warranty I even bought the 2 yr warranty through staples. After having my computer for only 4 months the hard drive crashed. I called HP and they said "I have three options for you" We can send you a hard drive for no cost it should be there in 7 to 10 business days or I can pay $50.00 and receive one in 5 to 7 business days or my third option was to pay $99.00+ tax to have it delivered and installed in 3 business days. They did not care that I have a busiess to run; thoughs were the only options I had. So I purchased the $99.00 option. It was to be shipped to my business next-day-air and the technician was then to install it. Well the hard drive never came. So I called HP and inquired about the shippment. I was told to give it a couple more days. I explained to them I paid for it to be delivered over night; her reply "there is nothing I can do about that give it a couple more days". So I told them to refund my money. She said she did and gave me a confirmation# So I called Staples to see if they could help. As I said I had bought the 2 year extended warranty through staples. I explained I have a business and I need my computer. Well I was told sense Hewlett Packard was sending me a hard drive they could not install one unless I paid for it.
So I went out and bought a hard drive myself.( No I was not going to buy one from Staples they got enough of my money) and I installed it myself. I called Hewett Packard to find out when I would see a credit on my account for the $105.69. I was on the phone for an hour and forty minutes. All they where concerned about was that I bought the hard drive buy a third party and installed it myself. ( So now if something goes wrong with my computer they have it well documented and it is not longer under there warranty) They did not care about my situation at all and then told me I should see a credit in 5 to 7 business days. They did not care at all that I had a business and that they where of no assistants to me. They were just covering there backs. I will never buy a Hewett Packard computer again and hopefully you won't either. I had no chose but to buy and install my own hard drive. I couldn't run my business with out it. Hewett Pachard nor Staples cared about my issue at all.