Ikea Complaint - Just admit you are wrong
COLLEGE PARK, MARYLAND -- We bought $2000 worth of furniture, stored it with Ikea (you still haul all the boxes to their delivery section and you pay a little extra) for delivery about a week later. We gave them two phone numbers, home and cell. Meanwhile, our home phone went on the fritz and all you get is a busy signal (see Verizon review), leaving the cell phone as the only phone. They called the home phone and never tried the cell. They insisted they did, and got a busy signal. Really, on a cell? I sat in an empty apartment from 10 - 2 waiting for furniture. Finally, the shipping company called on the cell and told me that they were finally called by Ikea, which had "lost our furniture." The shipping company, see review of Urban Express, was amazing. They called Ikea, called us, etc, and kept at it. When I called Ikea they claimed that there were no working phones (not true) and when I asked to speak to a manager, I was asked over and over why. Finally got to a manager who parroted her employee's words re the phone and proceeded to tell us that they didn't have the couch we bought. Where to begin? We didn't even need to be called. All this was set up in the store with the delivery company. When I complained, I was treated like the one at fault. They obviously didn't store our furniture, but instead put it back on the shelf and someone else bought our couch. Everyone involved at Ikea should be fired. There are plenty of folks out there right now who need jobs and understand that the customer is always right, particularly when the vendor is so clearly wrong.