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BMW Complaint - Car was fun to drive but............. - My 3 years dealing with BMW
My 3 years dealing with BMW - Complaint
I just ended a 3yr. lease on a 525i. I enjoyed very much driving the car, but dealing with BMW and BMWFinancial was terrible.
I have owned and/or lease several high line cars, but never have I seen things handled like BMW & BMW Financialhandle things.
When I got a flat tire (twice) and battery died (1) I called roadside. They have to tow the car into dealership for these things and inconveiance the customer? The battery has died in my wifes H2
and she calls, GM's roadside they show up in less than 30 minutes and PUT NEW BATTERY IN THE Truck and she is on her way again.
She did not have to ride to dealership in tow-truck and get a loner. Then when dealership puts in new battery, have drive back and get my car. Which of above is example of CUSTOMER SERVICE?
Then 8 months before end of lease I contacted BMW Financial to purchase additional miles. I was told my options were; to divide cost of additional miles into number of remaining months or pay 1 time the total. Just add that total amount to next lease payment. Well 2 days latter I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months. Things were clear enough to go to office and pay some bills. Well I forgot about adding the additional amount to Dec. 2008 lease payment, so when I reliazed that a few months latter and called BMW Financial again to see if I could still pay them, I was told "no, it's to late now."
They had record my initial call, but refused to honor previous arrangements, even though they had details of 1st call in system and I was willing to provide documentaion of health. The whole tone of person I spoke with was condesending.
Also BMW has no "Loyalty" incentives for repeat customers like Lexus, MB, Cadillic all do. The original dealership was not very helpful when I went to see about leaseing or buying another BMW.
So today I drive a 2009 IS350 Lexus and probably never do business with BMW again.
BMW may very well have the "Ultamate Driving Machine" but my experiences over last 3 years will prevent me from owning another BMW in the future. Business must be good at BMW?
I have owned and/or lease several high line cars, but never have I seen things handled like BMW & BMW Financialhandle things.
When I got a flat tire (twice) and battery died (1) I called roadside. They have to tow the car into dealership for these things and inconveiance the customer? The battery has died in my wifes H2
and she calls, GM's roadside they show up in less than 30 minutes and PUT NEW BATTERY IN THE Truck and she is on her way again.
She did not have to ride to dealership in tow-truck and get a loner. Then when dealership puts in new battery, have drive back and get my car. Which of above is example of CUSTOMER SERVICE?
Then 8 months before end of lease I contacted BMW Financial to purchase additional miles. I was told my options were; to divide cost of additional miles into number of remaining months or pay 1 time the total. Just add that total amount to next lease payment. Well 2 days latter I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months. Things were clear enough to go to office and pay some bills. Well I forgot about adding the additional amount to Dec. 2008 lease payment, so when I reliazed that a few months latter and called BMW Financial again to see if I could still pay them, I was told "no, it's to late now."
They had record my initial call, but refused to honor previous arrangements, even though they had details of 1st call in system and I was willing to provide documentaion of health. The whole tone of person I spoke with was condesending.
Also BMW has no "Loyalty" incentives for repeat customers like Lexus, MB, Cadillic all do. The original dealership was not very helpful when I went to see about leaseing or buying another BMW.
So today I drive a 2009 IS350 Lexus and probably never do business with BMW again.
BMW may very well have the "Ultamate Driving Machine" but my experiences over last 3 years will prevent me from owning another BMW in the future. Business must be good at BMW?
Comments:
Posted by goduke on 2009-08-10:
Your complaining about having to drive a BMW? Really?
Posted by littleyaya on 2009-08-10:
Is the OP just showing off that they owned a BMW?
Posted by goduke on 2009-08-10:
And for the spelling bee champions out there.....I realize it should have been "you're" not "your". Didn't get to the edit in time.
Posted by PepperElf on 2009-08-10:
at least it wasn't "ur"
=)
=)
Posted by ammllc05 on 2009-08-11:
It appears as though all people want to do here is smart comments. For the intelligent comments left by "goduke & littleyaya" I was neither complaining or showing off about driving a BMW. I was simply shareing my experiance. Maybe if you spent more time working than leaving jelous comments on internet....you also could drive BMW's and Lexus. When not on this site I'll bet your on Facebook or other site like that comparing your miserable life to others also?
Posted by zzrokk on 2009-08-11:
Whoa!! AmmLLC, the members here are just in awe of you for 'shareing' your horrific 'experiance' about the accident. They are not 'jelous' by any means.
"....Well 2 days 'latter' I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months....."
IS THAT ALL THE TIME THAT YOU WERE DOWN?! You are one tough dude!!!
"....Well 2 days 'latter' I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months....."
IS THAT ALL THE TIME THAT YOU WERE DOWN?! You are one tough dude!!!
Posted by DebtorBasher on 2009-08-11:
I agree with the poster...that does seem to be a bit extreme to have to tow the car to the dealership for such minor things like that. I'd look into other options. Who ends up paying for the towing? I thought 'roadside service' is to service your car on the roadside and towing service is for towing.
Posted by knowitall2 on 2009-08-11:
I think the BMW company is losing their grasp on customer service. It's good you went with a different vehicle. I heard that Lexus truly cares about their customers and retains many of them by doing so. Thanks for the post.
Posted by BokiBean on 2009-08-11:
"It appears as though all people want to do here is smart comments."
We're having a lot of that lately. I dunno if some of the regs are burned out or just plain feeling mean these days but some of them need to TAKE A BREAK and lighten up on these posters.
We're having a lot of that lately. I dunno if some of the regs are burned out or just plain feeling mean these days but some of them need to TAKE A BREAK and lighten up on these posters.
Posted by zzrokk on 2009-08-11:
All roadside services operate differently. Perhaps he should check into a roadside service like the one that services her "H2?"
Posted by knowitall2 on 2009-08-11:
Boki, unfortunately, that's been going on ever since I first came to this site--probably in late 2007. I'm sure it was going on well before that too. Nothing has ever been done about it nor will it. We will just have to ignore it. People are pretty much free to make any old rude comment they want.
Posted by DebtorBasher on 2009-08-11:
ZZ the only 'roadside service' you have experience with is getting the boot while parked on the roadside! Now hush up!
Posted by BokiBean on 2009-08-11:
True kia. But it seems to me to be getting worse lately.
People completely disregard the post and its content to slam the person posting. Sometimes I just can't ignore it, its so blatant..but you're right.
People completely disregard the post and its content to slam the person posting. Sometimes I just can't ignore it, its so blatant..but you're right.
Posted by knowitall2 on 2009-08-11:
zz, you have a point about the roadside service, but my lower level car came with a roadside service that I wouldn't be able to change. That's why I subscribe to AAA. They never let me down.
Posted by knowitall2 on 2009-08-11:
Boki, it seems to get worse when certain people blow in. Then eventually they blow out again--like leaves in the wind. Rude comments make me know how many needy people there are out there.
Posted by zzrokk on 2009-08-11:
"We're having a lot of that lately. I dunno if some of the regs are burned out or just plain feeling mean these days but some of them need to TAKE A BREAK and lighten up on these posters."
Amen, Boki! Now knock it off DB, we regulars are tiring of you picking on us! Especially on such a harrowing post as this! If you can't say anything nice then don't say anything!!!!
Amen, Boki! Now knock it off DB, we regulars are tiring of you picking on us! Especially on such a harrowing post as this! If you can't say anything nice then don't say anything!!!!
Posted by Stew on 2009-08-11:
Indeed, people completely disregard the post and its content to talk about people completely disregarding the post and its content and then here I am completely disregarding the post and it content in order to talk about the people disregarding this post to talk about the people disregarding the post and its content. Where does it end?
Posted by knowitall2 on 2009-08-11:
Here! Good night all.
Thanks for clearing that up.
Thanks for clearing that up.
Posted by zzrokk on 2009-08-11:
Considering the minimal amount that you pay for roadside assistance, it's not against the law to get a second one to your liking is it?
Posted by DebtorBasher on 2009-08-11:
And of all these posters, I'm the ONLY one who found AND voted the review 'helpful'???
Alright ZZ...I'm leaving...I go find the love on some other thread, even if I have to create my own!
Alright ZZ...I'm leaving...I go find the love on some other thread, even if I have to create my own!
Posted by BokiBean on 2009-08-11:
zz, point taken.
stew, point taken.
kia, couldn't agree more.
I'll just never understand flaming someone for no reason whatsoever. Maybe its a "get your aggression on" thing.
stew, point taken.
kia, couldn't agree more.
I'll just never understand flaming someone for no reason whatsoever. Maybe its a "get your aggression on" thing.
Posted by BokiBean on 2009-08-11:
I'm following DB. To the love.
Posted by knowitall2 on 2009-08-11:
I have 2 roadside services zz. The one I received for free with my Nissan and the one I pay for with AAA. It works perfectly for me.
Posted by knowitall2 on 2009-08-11:
Boki, there is no love, lol.
Posted by KingJames on 2009-08-11:
ammllc05, don't let the rudeness get you down, bro.
Posted by Stew on 2009-08-11:
Indeed there is no love. There is only Stew.
Posted by BokiBean on 2009-08-11:
Hahaha@don't i know it.
Ya'll are going to have to excuse my case of nerves today..my turtle is having surgery and I'm really hyper and nervous.
Ya'll are going to have to excuse my case of nerves today..my turtle is having surgery and I'm really hyper and nervous.
Posted by JohnInSoCal on 2009-08-11:
I'm sorry Boki. I've had Marley to the vet. $645 later and two prescriptions he is finally starting to feel better.
Posted by BokiBean on 2009-08-11:
OMG John, I wish you had said something, I would have worried with you.
We have to deal with sickness..having so many animals..but when anesthesia is involved, I kinda freak out.
I'm so happy that Marley is better!!
We have to deal with sickness..having so many animals..but when anesthesia is involved, I kinda freak out.
I'm so happy that Marley is better!!
Posted by DebtorBasher on 2009-08-11:
John..would MarMar feel better if the Basher was there with him?
Posted by zzrokk on 2009-08-11:
From BMW's to Hummers to Politeness to Turtles.
That's what I like, a nice and to the point thread regarding the subject at hand with NO variations.
*stones in glass houses agree*
That's what I like, a nice and to the point thread regarding the subject at hand with NO variations.
*stones in glass houses agree*
Posted by BokiBean on 2009-08-11:
Well at least you're consistant. I'll give ya that.
Posted by JohnInSoCal on 2009-08-12:
You're right zz. I should have put it in an IM.
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