BMW Complaint - Car was fun to drive but.............
I just ended a 3yr. lease on a 525i. I enjoyed very much driving the car, but dealing with BMW and BMWFinancial was terrible.
I have owned and/or lease several high line cars, but never have I seen things handled like BMW & BMW Financialhandle things.
When I got a flat tire (twice) and battery died (1) I called roadside. They have to tow the car into dealership for these things and inconveiance the customer? The battery has died in my wifes H2
and she calls, GM's roadside they show up in less than 30 minutes and PUT NEW BATTERY IN THE Truck and she is on her way again.
She did not have to ride to dealership in tow-truck and get a loner. Then when dealership puts in new battery, have drive back and get my car. Which of above is example of CUSTOMER SERVICE?
Then 8 months before end of lease I contacted BMW Financial to purchase additional miles. I was told my options were; to divide cost of additional miles into number of remaining months or pay 1 time the total. Just add that total amount to next lease payment. Well 2 days latter I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months. Things were clear enough to go to office and pay some bills. Well I forgot about adding the additional amount to Dec. 2008 lease payment, so when I reliazed that a few months latter and called BMW Financial again to see if I could still pay them, I was told "no, it's to late now."
They had record my initial call, but refused to honor previous arrangements, even though they had details of 1st call in system and I was willing to provide documentaion of health. The whole tone of person I spoke with was condesending.
Also BMW has no "Loyalty" incentives for repeat customers like Lexus, MB, Cadillic all do. The original dealership was not very helpful when I went to see about leaseing or buying another BMW.
So today I drive a 2009 IS350 Lexus and probably never do business with BMW again.
BMW may very well have the "Ultamate Driving Machine" but my experiences over last 3 years will prevent me from owning another BMW in the future. Business must be good at BMW?