Cingular Wireless Complaint - Cancellation policy- BEWARE READ the fine print
PHILADELPHIA, PENNSYLVANIA -- I've had this cellular phone contract for five years. The original contract was with Comcast Metrophone before they were bought out by Cingular. I had a family plan with three phones.
In May 04, I ported two of those phones to Verizon as they had coverage in a Colorado area where the Cingular does not service. When those two numbers changed to the new service including the parent number of the account, I assumed the account had been cancelled. BAD ASSUMPTION!
I received my June statement and found they we charging me for the balance of May and all of June; about $75 on the one line that was not ported. It's now early June, I called Cingular Customer service, and explained the situation.
They said the one line was still active. Okay it was my mistake for not having called them when the other lines were ported.
BUT the shocker was that they would not cancel the last phone until the end of the billing cycle almost a month away! The customer service rep said "you must give us 30 days notice to cancel. That's our policy, no exceptions." We went round and round on this for 15 minutes, but he was totally inflexible. It is nowhere to be found on any Cingular mailings or website. I did dig out the five year old Comcast contract and in the fine virtually unreadable print, it does say that 30 days cancellation notice is required.
I feel like I was duped! This cancellation requirement was hidden and Cingular has made no effort to warn customers, and since it takes virtually no effort for them to cancel an account, it appears to be a policy to extract an extra month's service charge from unsuspecting customers like myself. For long term customers who don't change services and aren't aware of the policy, we end up paying for service we don't want.
SO BEWARE CINGULAR AND THIER INTRANSIGENCE.
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