Priceline.com Complaint - HORRIBLE!!!! - Seat Selection is appalling!
My boyfriend and I booked a flight to NY thru Priceline over two months in advance on the SAME ITINERARY!!! We selected our seats and received our confirmation. The day before the flight, when we went to check in on line, the seats we requested were not assigned to us. Instead, I was given a middle seat on the back of the plane(I requested an aisle because I tend to use the restroom multiple times) and my boyfriend was not even assigned a seat!!!!!!!!! I called the airline and they said they never received any seat requests from us!!! So much for booking well in advance!! Now my boyfriend and I have to sit in completely different areas of the plane and the poor person next to me is going to have to get up multiple times when I have to use the restroom. And to make matters even more frustrating, when I called the airline, they stated that the same issue happened on our return flight as well! When I called Priceline all they could say was that they cannot guarantee seats. When I asked them why the airline never received, they gave me the same response. And when I asked how can two people who were booked under the same intinerary not be next to each other, even if it was not the requested seats, guess what answer I got???? So basically, my vacation has been marred before it has even began! NEVER AGAIN!!