Infiniti Corprate Complaint - Not Helpful - FX35

Review by Sorlando on 2009-08-10
I have a 2003 Infiniti FX35. I have been extremly happy with this car until now. It has been a wonderful drive, fabulous machine in every way. I took the car in for standard service and was told that it needed a head gasket ($3200). I am Ok with that normally, as the car is out of warranty. I did some minor research online and found several complaints of the same issue with different outcomes, some replaced the head gasket, some replaced the engine ($8000) some had success others did not. I had asked for some assistance in replaceing the head gasket as this seems to be a ongoing issue in this model car.
I was told that they will not help, no questions asked and no further conversation about it. I have been a major supporter of Infiniti since I bought this car. Friends had bought from them due to my history. I have a second car made by Nissian, also the same car company.
I will not support this company, will not speak well about them again. The dealership has been more than helpful in this situation and I hold nothing against them.
If you have 1 happy customer they tell 2 friends about it. If you have 1 unhappy customer, they tell hundreds...
Comments:3 Replies - Latest reply on 2012-04-23
Posted by Anonymous on 2009-08-10:
How many miles are on the car?

Was all the scheduled maintenance performed at the suggested intervals? Do you maintenance records?
Posted by Sorlando on 2009-08-11:
The car has 128,000 miles on it. All maintenance was done at the local dealer. It was all done at the recommeneded schedule also.
Posted by imperial357 on 2012-04-23:
P.O. Box 685003
Franklin TN 37068-5003

800.662.6200 option #7

8:00 a.m. - 5:00 p.m. Eastern / Central Time / Pacific Time
Monday through Friday
8:00 a.m. - 3:00 p.m. Central Time
Saturday
Infiniti # 18006626200 #7
infiniti # 1-800-351-3140.

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