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Blockbuster - Fresno, CA Compliment - Customer Service at its finest
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FRESNO -- I had a problem when I purchased the $30.00 entertainment pass. I originally purchased it as a birthday present for a friend who lives on the other side of town the day before the party. My mom was not at the store with me.
Unfortunately on the backside of the entertainment card the fine print stated that the people on the account that purchased it could only use it and it could only be used at the blockbuster where it was purchased. As my brother was driving away from the store I read this. I went back in to return it and was told it was not refundable. This was less than 10 minutes after I had purchased it.
So that evening I called and talked with the assistant manager 'Candida'. I asked if I could exchange it for $30.00 worth of gift certificates and was told 'No'. My mom then talked to her and explained that I was 14. At this point Candida said 'Well, maybe you shouldn't let your 14 year old go shopping by himself. Thank you, goodbye!' and promptly hung up on her.
After this, I carefully read the fine print. It stated that you had to be the primary account holder to sign up for the program, which I am not. So we went in today, the 4th of July, and the day of the party to attempt one more time to return it.
The manager at the counter, Cat, understood what we were saying and then said the store manager, the only one who could handle it, would be in at 5. My mother then asked if she could contact him for us and explain the situation.
Cat said yes and my mother then asked her to call. Cat called, explained the situation. After this it was shortly resolved that I could exchange the card for $30.00 worth of gift certificates.
I would like you to congratulate Cat, at the 5606 E. Kings Canyon Road, Fresno, California on her dedication to customer service. Without her Blockbuster would have definitely lost our patronage, as we were sorely disappointed in the service we had received until then.
Unfortunately on the backside of the entertainment card the fine print stated that the people on the account that purchased it could only use it and it could only be used at the blockbuster where it was purchased. As my brother was driving away from the store I read this. I went back in to return it and was told it was not refundable. This was less than 10 minutes after I had purchased it.
So that evening I called and talked with the assistant manager 'Candida'. I asked if I could exchange it for $30.00 worth of gift certificates and was told 'No'. My mom then talked to her and explained that I was 14. At this point Candida said 'Well, maybe you shouldn't let your 14 year old go shopping by himself. Thank you, goodbye!' and promptly hung up on her.
After this, I carefully read the fine print. It stated that you had to be the primary account holder to sign up for the program, which I am not. So we went in today, the 4th of July, and the day of the party to attempt one more time to return it.
The manager at the counter, Cat, understood what we were saying and then said the store manager, the only one who could handle it, would be in at 5. My mother then asked if she could contact him for us and explain the situation.
Cat said yes and my mother then asked her to call. Cat called, explained the situation. After this it was shortly resolved that I could exchange the card for $30.00 worth of gift certificates.
I would like you to congratulate Cat, at the 5606 E. Kings Canyon Road, Fresno, California on her dedication to customer service. Without her Blockbuster would have definitely lost our patronage, as we were sorely disappointed in the service we had received until then.
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