DirectBuy Complaint - DirectBuy - A mistake waiting to happen
MOUNTAIN VIEW, CALIFORNIA -- I've noted a large number of complaints against directBuy, as well as a few people claiming they benefited. I recently attended the same Mountain View, CA DirectBuy that another person wrote about in another section.
We did not have the problems they had as far as rudeness, or lack of freedom to move about. Maybe the owner got the word from that person's complaints? Regardless, my wife and I came away with a certain amount of leeriness.
The pressure tactics they use are distasteful, to say the least. Any reputable company will not bar you from joining at a later time. Their excuses were, to say the least, thin and flimsy. This is what threw both my wife and I off.
I did manage to get some information regarding 3 items that I did have exact model numbers for. One a refrigerator/freezer. Priced at $1,048 at Lowe's, with free delivery and setup. Same identical model at DirectBuy was $968, delivered to your doorstep. No unpacking or setup. So, for my $6,990, I can save a whopping $80 and no place to turn to if I have any problems or complaints later. Lowe's will back their merchandise, as should any reputable merchant.
I checked on sample flooring. Had a model and brand name. $4.86 per sq ft at Home Depot. Direct Buy was $4.80 per sq ft. Not much of a savings (8 cents per sq ft? Give me a break)
Then, finally, a China hutch at Costco was $929. The same identical one at Direct Buy was $949. Higher cost AND no satisfaction if you have a problem. At least with Costco, if I have a problem with anything I buy, I can just return it and receive a full refund...even up to several months later. Again, Costco is another company that knows how to treat their customers.
So, for the couple that joined Direct Buy, got scared and then backed out. Then you comment that you hope you didn't make a mistake. I can only say you did NOT make a mistake.
There is more to a transaction than saving money. The whole customer satisfaction, which Home Depot, Lowe's, and Costco subscribe to, is way more important than saving a few dollars.
DirectBuy's whole high pressure push of 'join now or forever lose out', is just WRONG!
Plus, DirectBuy doesn't have access to all manufacturer's. There were a few items that I was interested in but was informed by DirectBuy that they didn't carry that manufacturer. Makes you wonder, since they were very high quality manufacturers.
We did not join, nor do we regret it.