Book In Hotels Complaint - Last Minute Cancellations by Company
I have had the same experience as others. We had confirmation and voucher - paid in full. When we arrived at the hotel they said Book In Hotels had sent a cancellation and we had to pay a second time. We were told by the hotel that this has happened at least three times in the week prior to our arrival. We still have not received our refund and no other company takes this long to process a refund.
The hotel did have rooms available so it was not an issue of supply of rooms.
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