Sears Complaint - Stay away from Sears Appliance Service Contracts
I recently purchased appliances along and Sears Appliance service contracts and it has been a nightmare!
Sears gives you a 9 hour repair window, thats right 9 hours AND they require that they contact you by phone prior to going to your house. So if you are sitting on the can when they call and you don't pick up you need to reschedule and wait another 9 hours. In fact my wife was on the phone with Sears at 4:30 wondering when they would arrive and the dispatch center called her however she did not pick up because she did not want to be rude to the Sears representative she was talking to and we missed the call and had to reschedule...oh yeah the earliest available appointment was 7 days later. So 4 service calls and 6 weeks later and the dishwasher is still not fixed...the techs are completely incompetent: ordering the wrong part, misdiagnosing, etc. I will spare you the details of scheduling, back-ordered parts etc...Stay away from Sears service!