Kenmore Vacuum Cleaners Complaint - Poor Product
MARYLAND -- Having hardwood floors in my home with only a few rugs, I purchased a basic Kenmore vacuum cleaner model # 216.37000 in October 08.
I have found that this product does not function as one expects. The problem seems to be that the motor lacks sufficient power to propel the dirt all the way into the vacuum bag and instead it collects into a tight wad or bolus around the base after a very short use. Then the vacuum spits the dirt out into the room. I have written a complaint to Sears head office and got a phone call from some secretary who kept telling me to take the vacuum to a Sears repair center although I insisted that the vacuum was not in need of a repair but that it was a manufacturing problem. It was a very unsatisfactory phone call with her finishing up saying that she would report the problem to the appropriate division. She gave me a phone number to call which was a waste of time. The person who answered had no idea what to say and also ended up telling me to take the vacuum to a repair shop.
The point is that this seems to be a model that should not be sold to an unsuspecting public. Customers who only want a basic product should not be fobbed off with this piece of rubbish