Amazon.com Complaint - Impossible to Cancel an Order
MASSACHUSETTS -- When ordering through Amazon.com I inadvertely placed a $200.00 item in my shopping cart. I realized my error once I had completed checking out. I imediently contacted Amazon to cancel the order.
Amazon's customer support is useless. They could not cancel the order. However, it also took them 7 days to process the order.
During that time, I contacted customer service no less than 7 times. I also called Jeff Bezo's office, as the customer service was so poor, I thought escalating the problem may help. Foolish me.
I received no help at all from any Amazon rep. They were unable to cancel the order, work with the 3rd party vendor or offer any reason why they could not cancel an order.
I expected a lot higher level of service from Amazon. I was suprised by thier lack luster customer service and was shocked that they could not handle a simple request.