Travelocity Complaint - Do Not Use Travelocity
SAN ANTONIO, TEXAS -- I purchased two airline tickets through Travelocity on the behalf of two entertainers I had booked for an engagement. As they were not the passengers purchasing the tickets, I was required to paper ticket them. They canceled their engagement. Travelocity would not even give me partial credit for these tickets. They kept ALL of my money. I did not ask for my money back, I expected cancellation and penalty fees and thought I might at least get credit toward another flight. I got nothing back! $800 gone. They kept pointing fingers at the airline saying it was the airlines fault. Rest assured, the airline is not at fault. They kept claiming the ticket were not transferrable and non-refundable. This was not a transfer as I had canceled the trip two weeks ahead of time and I did not want a refund, only a credit for a future flight less cancellation fees. I'm reasonable, they are not. They are criminals. I'll never use them again and you should not either. I've called them over 10 times!! Useless.