Anytime Fitness Complaint - They lied to get us to sign the contract. He get's commission, we get nothing!
KEIZER, OREGON -- My husband and I were visiting his mother in Keizer, Oregon, when we saw an Anytime Fitness and wondered if their prices were reasonable. We knew we had an Anytime Fitness in our home town of McMinnville, Oregon, but had never gotten around to talking to them about their prices.
We walked in to the Keizer Anytime Fitness and told [the General Manager], that we were interested in knowing more about their gym, but that we lived in McMinnville, Oregon. He assured us that it was no problem, and told us that we would have access to over 1000 locations just by signing up with them.
He offered us a great deal and we signed up under a one year contract. [the General Manager] was FULLY aware that we resided in McMinnville and would be going to the gym there most of the time. He had us try our key's out, and told us that they would work everywhere else as well.
We tried to get into the gym in McMinnville, but our keys did not work there. We had to wait through the weekend for someone to be in the office to help us. When we were finally able to talk to a person there, we were informed that we would not have access to any other gyms for 30 days! News to us, and unacceptable, especially since my 10 year reunion was coming up in two weeks and I had really wanted to be working out up to that date. Our only option, she was kind enough to offer, was to come in during her office hours to work out. This is not the 24 hour membership we were told we were paying for.
I cannot get [the General Manager] on the phone. I called the corporate headquarters, and was informed that nothing could be done.
Apparently Anytime Fitness managers are allowed to say anything they need to say in order to get a person to sign up for membership, even if they are lying and misleading customers. We were told we were buying a 24 hour gym membership that we could use in our location, and our money has been taken, but what we have actually got is not what we were told at all. [the General Manager] get's commission, and neither he nor the headquarters cares at all about us. We're chopped liver.
Do not sign a contract with Anytime Fitness in Keizer, Oregon. In fact, don't sign up at Anytime Fitness at all. You may end up like me, paying money, stuck in a contract, and no gym access.