Lenovo Complaint - Just Don't Order From Them
My awesome IBM laptop that I had for 4 years starting running out of memory so after a while I order a new computer. Since my father had worked and retired from IBM we went with Lenova since they took over the laptop division and I had loved my IBM. It took them 3 months to ship me my new computer and only after I had one of my clients (who thankfully worked for them) move it along faster otherwise I don't even want to know how long it would have taken. Then on June 24th my 2 month old puppy bit through my power cord, my dad did a temp fix on it but told me I need to order a new one. Which I did the same day. I was told it would ship the next week. Sometime in early July I notice that the money had been taken from my account so I got excited that it was on the way. Not so, middle of July rolls around and no power cord not even a estimate ship date. I call in got a service person who grated my nerves, got a supervisor who grated my nerves and got $15.00 off my order once it shipped, being told that a part was on backorder (a freaking powercord on back order). Estimate ship date was then the week of the 27th, no powercord. Got an email the next week saying that they were going to cancel my order, needless to say I was a little irate. I called in and pressed the zero button and got another grating on my nerves voice and asked for someone higher than him and higher than his supervisor (since they were no good to talk to). He asked me what it was concerning and I said that I did not want to yell at him I wanted to talk with someone above those 2 sources. He put me on hold twice, the third time he tried again, I had enough by then since I had been on hold for over 10 minutes and told him everything and said I wanted to talk to someone higher and he said that he would have someone call me back in 48 hours and I told him that was unexceptionable and to transfer me and he said that he would not. I have a feeling someone overheard the conversation and I was then put through to a very nice woman who said that the estimate ship date would be the next day (4th of August) and she would find out why it had not shipped and of course she said that there was a part missing and it was on backorder. And of course there are NO department stores that carry Lenova or their powercords anywhere!!! Tell me how long does it take to get a simple power cord and what is horrible is that I make a living via my computer and they are costing me money everyday!