Sears Complaint - Complaint on exchange of merchandise
NORFOLK, VIRGINIA -- Today I went to Sears to do an even exchange of a couple pairs of pants. The size I previously purchased on Saturday turned out to be too large, so I brought them back to the store on today to do only an even exchange. After getting a size smaller I went to the resgister to get checked out. The problem that occurred was that I walked into the store with what I thought was my receipt, but turns out I did not have it. Instead of doing an even exchange for the same price I purchased the merchandise with, I was being charged an additional 5+ dollars if I wanted the size smaller. I asked for a refund. What I received to my dismay was a gift card for about 8 dollars ( previously, I paid 6.99 each without tax). I asked the attendant how was I to pay for both pairs of pants with minus the amount I previously paid for them? She said I could get one pair with the gift card. I actually felt like I had been scammed. This is the first time to my knowlege that instead of doing an even exchange for something, the customer is penalized for not having the sales ticket. THIS WAS JUST AN EVEN EXCHANGE. Same price; same product; just a different size. I was very dissatisfied with the store's policy concerning this. It's not about the money; just the principle of the matter at hand. I didn't see anything on my sales ticket (which I did have after the fact) about being charged extra money if you don't have your sales ticket when exchanging something. All I wanted was to do an even exchange; that's all.