Oz Fitness Complaint - Unethical business practice
MEDFORD, OREGON -- I purchased a training package with Oz after a free training session with a specific trainer. This is the first trainer I trusted and believed in after 8 years of battling a weight issue relating to hypothyroidism. 2 weeks after I started my training Oz fired my trainer. They then wanted to pawn me off on another trainer. The only reason I purchased the package was because I had spoken to my selected trainer and we had decided on the best plan of action for me to meet my goal. It was a commitment we made to each other. I am not a piece of meat to be passed off to the next person in line. I told them I didn't want another trainer and they said that's fine but I still had to pay the fee for the complete session. They made it very clear I would be sent to collections if I did not comply. What kind of a company is this? Is this how they show they care about their customers. In their mission statement they state
"Simply put, if you’re happy with what we do for you, please tell a friend. If you’re not, please tell us so we can do what is needed to get it right".
Good luck trying to tell them. The local center tells you you can't talk to corporate, and the only phone # on their website is to their collections department. What does that tell you? Well done Oz. You get my vote for "Worst Business of the Year!"