Cruises-N-More Complaint - Bait & Switch - Cruise Pricing
LAKE MARY, FLORIDA -- I booked a cruise with agent Marcus for Carnival Pride Category 8H. Their website clearly indicates "Free Gratuities". They have the same pricing as Carnival. I verified the pricing from Carnival's website 1517.76 with taxes plus $140 in gratuities for Balcony Category 8H. When I check the confirmation which I received via e-mail the price is $1506.00 (a $10 difference)and no mention of free gratuities. I e-mailed Marcus back and he says I am trying to put words in his mouth. I never promised free gratuities. The discount for the free gratuities is included in the pricing. If that's the case then pricing should be 1517.76 less $140.00 for gratuities. I don't what they're trying to pull!What about the free gratuities advertised on their web page. His supervisor called me. They think we are retarded. Do not do Business with this company under any circumstances.
I subsequently booked with another agency the same cabin same category at a better price.