ClearChoice Windows Complaint - Horrible Choice - Windows

Review by PatheticChoice on 2009-08-12
This is the worst choice for a window company you could possible choose! A family member of mine had windows installed in Indianapolis after severe hail damage to the windows and siding. Not only do the miss the first appointment times, they didn't even caulk the outside of the windows. Then they finally came and blew installation around the windows, and left installation EVERYWHERE, very visible, around the windows. Its been weeks and they have ordered wrong windows, wrong sliding glass door, and they had to cancel their appointment with the siding company since they windows are STILL not all in. ClearChoice thinks that they should get "go ahead and get the siding, it shouldn't matter". Um, it does! You know why? Because they did have siding come out - and they CANT EVEN GET THE SIDING, because the windows are the WRONG size and there is nothing to latch the siding on too. They measured the windows from drywall to drywall on the INSIDE of the house, and not the sheetrock to sheetrock on the OUTSIDE of the house.

So now they can't get a call back from the company in Indianapolis, can't get a call from CORPORATE after we filled out a request on the website a WEEK ago and got no "prompt" response. They are to the point now where they just want to take the windows out, and get a new company. Else they have to pay more to the siding company since CLEARCHOICE didn't install windows propererly and fails to return a phonecall from a concerned customer who is paying them. Pathetic. Choose a different company and avoid the headache.

Oh, and from reading a review on customercomplaints website, apparently this has happened to someone before - installing the wrong size windows and not receiving any help!

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