Best Buy Complaint - Ordering parts by phone
On July 30 I ordered a replace lamp for my Sony Grand Wega 50" TV from Best Buy parts. On July 6, 2009 my credit company OK'ed payment for #193.74, the cost of the lamp, shipping and handling. This was one week after ordering the lamp. As of Aug. 12 the lamp still has not arrived. Deciding to purchase a back up lamp, after a search on the internet, I ordered another lamp from sitlersupplies.com on July 31st for $135. including shipping and handling. On Aug 5th the lamp from Sitlers arrived.
never again will I purchase aomething from Best Buys parts dept.