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Bill Stasek Chevrolet Wheeling Illinois Complaint - If you did not buy it here don't bring it here or you will get yelled at

Review by dbldipr on 2009-08-12
WHEELING, ILLINOIS -- I had been buying new vehicles from this dealership in Wheeling Illinois since 1977. In December 2008 I was looking for a new vehicle to replace my 2002 Trailblazer I purchased from this dealership. I asked them for the best price for a new 2009 Trailblazer. This dealership knew I was a repeat loyal customer. I was told with trade in and cash bonus and my GM credit it would cost me about $23,000 plus tax, title, license and extended warranty. I went down the block to a GMC Dealership and looked at a 2009 Envoy which is almost exactly the same as a Trailblazer except it lists for more money. I was told it would cost me $19,000 plus tax, title, license and extended warranty. I would save about $4,000 by buying a 2009 Envoy. I bought the envoy. I was still bringing in my wife's car for service at the Chevy Dealership so I also brought the envoy in. The Assistant Service Manager had a fit. He started yelling at me in front of other customers. I thought he was having a mental break down. I went to the owner of the Chevrolet Dealership and told him what happened. He said the Assistant manager was upset because I bought a vehicle from another dealership and that he had the right to feel upset and he would do nothing. I said I tried to buy a vehicle from you but your best deal was $4,000 more. He said I could not have picked up an Envoy for $19,000. I brought out the paper work and showed him. He said he would have matched it. I said you had your chance and you were more expensive. He then stated that the Dealership makes no money on servicing a Vehicle. They make there money selling the car. I said my last vehicle had about $20,000 worth of service done on it and you made no money. He stated that what the Assistant service manager did was ok and that if I did not like it I should bring the vehicle to where I bought it for service. I had intended to buy a New Camaro when the convertible comes out and now I will not even consider getting a price from this dealership. I cannot believe that this dealership makes no money servicing vehicles. Now they even lost a customer that would have bought a car. Was I wrong? Should I have paid and extra $4,000 for a Trailblazer to please the Assistant Service Manager? This dealership has lost a customer for life and it will also effect anyone that I talk to. Big Mistake
Comments:2 Replies - Latest reply on 2009-08-12
Posted by MSCANTBEWRONG on 2009-08-12:
I can understand the dealership's disappointment in your not purchasing the vehicle from them, but they handled it in a very unprofessional manner. I am glad you are going to speak with your dollars and do your car buying elsewhere. You may want to look at taking your wife's car to someone else too.
Posted by dbldipr on 2009-08-12:
Thanks I will not be bringing anymore cars to that dealership and I hope no one else does either.

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