Hobby Lobby Complaint - Awful Service
SAN ANTONIO, TEXAS -- Hello. I have a complaint to make and I'm a bit concerned about the quality of service that is being provided at one of your retail stores.
Yesterday afternoon (8/11/09) I purchased a piece of furniture from a store in San Antonio Tx. It was marked 80% off and so I spoke to the manager as to why it had been marked so low. The store's manager, Art, proceeded to tell me that it was marked down because it had a crack in one of the doors. After inspecting the crack, I figured I could fill it with wood filler and it would be ok.
I purchased this piece of furniture and asked an associate to help take it my truck. The associate, Sal, helped me load it on to the truck, and this is when we noticed that the legs of the furniture were cracked and had come apart. The associate told me to take it home and see if it would work, and if not I could bring it back to the store.
When I got home, we unloaded the piece of furniture and tried to install it in the home. All we did was stand it up, the way the piece of furniture should be, and the legs cracked further and are no longer usable.
I called the store's department today and spoke to the manager and Art (the manager) told me I CANNOT return the item, because he thinks I broke it at home. I specifically told him that his associate, Sal, helped me load it on to the truck, and it was broken already.
What can I do in this situation? He says that they have a store policy, but looking at the HOBBY LOBBY policy, it states that:
•If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase.
•When you present the original sales receipt, we will gladly exchange the product or issue a refund based on the method of payment.
I think I have done everything I can do. It is an unusable piece of furniture, and I am very upset, because I always shop at Hobby Lobby and am greeted with very nice individuals.
The store number is HOB-LOB #123
7058 BANDERA ROAD
SAN ANTONIO TX 78238-1201
PHONE NUMBER: 210-647-5353
Thank you for your kinda assistance to this matter.
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