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Hobby Lobby Complaint - Awful Service
Complaint
SAN ANTONIO, TEXAS -- Hello. I have a complaint to make and I'm a bit concerned about the quality of service that is being provided at one of your retail stores.
Yesterday afternoon (8/11/09) I purchased a piece of furniture from a store in San Antonio Tx. It was marked 80% off and so I spoke to the manager as to why it had been marked so low. The store's manager, Art, proceeded to tell me that it was marked down because it had a crack in one of the doors. After inspecting the crack, I figured I could fill it with wood filler and it would be ok.
I purchased this piece of furniture and asked an associate to help take it my truck. The associate, Sal, helped me load it on to the truck, and this is when we noticed that the legs of the furniture were cracked and had come apart. The associate told me to take it home and see if it would work, and if not I could bring it back to the store.
When I got home, we unloaded the piece of furniture and tried to install it in the home. All we did was stand it up, the way the piece of furniture should be, and the legs cracked further and are no longer usable.
I called the store's department today and spoke to the manager and Art (the manager) told me I CANNOT return the item, because he thinks I broke it at home. I specifically told him that his associate, Sal, helped me load it on to the truck, and it was broken already.
What can I do in this situation? He says that they have a store policy, but looking at the HOBBY LOBBY policy, it states that:
•If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase.
•When you present the original sales receipt, we will gladly exchange the product or issue a refund based on the method of payment.
I think I have done everything I can do. It is an unusable piece of furniture, and I am very upset, because I always shop at Hobby Lobby and am greeted with very nice individuals.
The store number is HOB-LOB #123
7058 BANDERA ROAD
SAN ANTONIO TX 78238-1201
PHONE NUMBER: 210-647-5353
Thank you for your kinda assistance to this matter.
Yesterday afternoon (8/11/09) I purchased a piece of furniture from a store in San Antonio Tx. It was marked 80% off and so I spoke to the manager as to why it had been marked so low. The store's manager, Art, proceeded to tell me that it was marked down because it had a crack in one of the doors. After inspecting the crack, I figured I could fill it with wood filler and it would be ok.
I purchased this piece of furniture and asked an associate to help take it my truck. The associate, Sal, helped me load it on to the truck, and this is when we noticed that the legs of the furniture were cracked and had come apart. The associate told me to take it home and see if it would work, and if not I could bring it back to the store.
When I got home, we unloaded the piece of furniture and tried to install it in the home. All we did was stand it up, the way the piece of furniture should be, and the legs cracked further and are no longer usable.
I called the store's department today and spoke to the manager and Art (the manager) told me I CANNOT return the item, because he thinks I broke it at home. I specifically told him that his associate, Sal, helped me load it on to the truck, and it was broken already.
What can I do in this situation? He says that they have a store policy, but looking at the HOBBY LOBBY policy, it states that:
•If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase.
•When you present the original sales receipt, we will gladly exchange the product or issue a refund based on the method of payment.
I think I have done everything I can do. It is an unusable piece of furniture, and I am very upset, because I always shop at Hobby Lobby and am greeted with very nice individuals.
The store number is HOB-LOB #123
7058 BANDERA ROAD
SAN ANTONIO TX 78238-1201
PHONE NUMBER: 210-647-5353
Thank you for your kinda assistance to this matter.
Comments:
Posted by andbran on 2009-08-12:
you should still get a refund.
Posted by Eloise on 2009-08-12:
Very well written complaint. I hope that you recieve the refund you deserve!
Posted by MSCANTBEWRONG on 2009-08-12:
I agree Eloise. Very well written. Have you spoken with the associate Sal? Has he spoken with the manager on your behalf?
Posted by Rakuen on 2009-08-12:
Very well written indeed. I hope you get your refund, you've done everything right and you deserve your money back.
Posted by zzrokk on 2009-08-12:
Everything right except for taking it back into the store the minute that he noticed the new cracks. IMO
Posted by madconsumer on 2009-08-12:
the use of wood glue will fix it. if you are un able to return it, may be a good option. use tape to secure the joint while the wood glue dries.
Posted by C2O on 2009-08-12:
Hello SA, TEXAS!
Posted by knowitall2 on 2009-08-12:
Good post. Many places don't refund when an item is 80% off--or on clearance, but the manager was totally out-of-line.
Maybe you can find some pre-made legs at a place that builds furniture. We have an unfurnished furniture place where I live that I am sure would have them. Check it out. It may not cost that much. You can also check out pre-made stair railing pieces (the rungs) that could be cut down. They come in many shapes, so you could probably find something that will go with the piece. A little stain or paint to match, and voila. Nice sturdy legs.
Maybe you can find some pre-made legs at a place that builds furniture. We have an unfurnished furniture place where I live that I am sure would have them. Check it out. It may not cost that much. You can also check out pre-made stair railing pieces (the rungs) that could be cut down. They come in many shapes, so you could probably find something that will go with the piece. A little stain or paint to match, and voila. Nice sturdy legs.
Posted by littledrummergirl29 on 2009-08-13:
Hello guys! Thanks so much for your help with all this. I'm hoping to speak to the manager again today. I called corporate and complained, so they will call me back shortly to see what the result is. If it doesn't work out, at least i know what I need to do as far as repairs :) Thanks!
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