Brookstone Complaint - Brookstone Extended Warranty Is $$$$ LOST
Bought an air cleaner...Pure-Ion for approx $250.00 also purchased the extended warranty-my total purchase was $857.69. 9 months after purchase the unit smokes. When I took unit back to Brookstone with a copy of the transaction detail from the bank, Brookstone informed me that they do not keep any records past 2-3 months. They do not log the warranty in any system to track the warranty. I called the 800# and corporate said they don't retain records past 6 months. So I ask you--what is purpose of buying an extended warranty if they don't keep the records....NOT ME EVER AGAIN. In fact I won't spend another dime at Brookstone !