Sprint PCS Complaint - Bait and Switch - Cell Phone Renewal
SEATTLE, WASHINGTON -- Here is a note I recently sent to Sprint PCS regarding a phone change during our renewal period:
"We upgraded a phone today regularly priced at 329.99. The Instant rebate was $180. There is a $50 Mail in rebate. I inquired as to where the $150 renewal allowance was, and was informed it was part of the $180 "instant credit" that almost ANYONE can get.
The $150 "Renewal Allowance" is not an "Instant Credit". If it were, you'd call it the same thing. OR, you'd be attempting to deceive your customers with these kind of "gray" marketing tactics.
We are out of pocket $99 for a phone that "should" have been free with our "Renewal Allowance", based on YOUR marketing language.
I won't be renewing with Sprint in the future and will be inquiring as to how we get out of our current contract. I'll also be reporting this to the BBB and the FCC. I'll also post on my Blog."
I'm not certain there is anything that can be done, however, I'm tired of being sucked in to these deceptive ads, and I'm tired of my FAMILY being sucked in, as well.