Time Warner Cable Complaint - TimeWarnerCable has a policy of overcharging, bait and switch, fraud and deceit
GARDEN GROVE, CALIFORNIA -- (SoCal)
TimeWarnerCable, RoadRunner, local office and 'the office of the president'
has an internal policy of 'accidentally' over-billing. Notice you have NEVER been underbilled. They limit the amount of billing adjustments for their 'accidents' when you catch them.
They put NOTHING in writing. No one has the authority to make deals.
They lie, defraud, steal, abuse... and when you refuse to pay the extortion amount, cancel service, and switch to FiOS they turn over your account to collection without making any reasonable attempt at reconciliation
"She did not have the authority to make that modification to your account" .. how convenient for them. Even their fixes hold no weight.
Calls on speakerphone with area managers offering verbal contracts MUST be witnessed by non-family members and RECORDED despite whatever the law is. Be sure to state your "I am recording this call for honesty assurance" while their automated system announces call recording... giving them the 'same' opportunity to not-object
I am clearly not alone:
Their service "works when it works". Constant problems towards the end of 5+ years of 'service'. Field techs are incompetent. Customer Service is a misnomer. Have a large house in a wireless saturated neighborhood? Need two cable modems? You'll get r*ped.
GeoIP location bothersome? TWC uses TINY netblocks to allow you to be located within a city block.
They continued billing me for service AFTER they suspended my account during a billing dispute for three months. That's very illegal.
TWC crossed the wrong guy: a genius and tech savvy. By sharing my excruciating experiences with TWC they will lose far more income than their attempted unjust gouging. Had they been reasonable I would have continued to bring them business. I now champion FIOS.
I have filed a FORMAL COMPLAINT with the Public Utilities Commission -- you should too!!
Time Warner Cable employees have been fired:
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