Amazon.com Complaint - If you are thinking to sale on amazon think twice before fall in their trap!!
I'm start to sell with amazon, from the begin was very nice, but the nightmare start just 14 days after, I received an e-mail saying " Amazon.com has suspended your account because of issues related to performance or policy violations." , I was surprise, because how this company can rate the performance of my company just in 14 days?, with just 2 rates out of 16 orders?, I call them an they said that is a standard procedures, I understood that, but my money was on hold for 22 days, then was released, I reconsider that and stupidly increase my inventory and sales. After 2 small disbursement (20 days aprox.), the suspension banner reappear on my acct, I thought that was a mistake, and call them again, they said again that my performance is not falling into amazon.com policy, now at this point I request from them an explanation that how them calculate this, because we can't force a customers to leave a feedback, we just can suggest our customer to do it, the customer representative was very hostile with me, because I asking, but they won't give a logical answer, they just repeat what they are training for, they reopen my account 15 days after, but no disbursement allowed until another 7 more days, obviously the inventory increase the sales increase, when I reach some like $5700 the nightmare banner reappear, they suspend my account again, I appealed their decision, I explain that the identification of the poroducts come directly from their catalog, the description of the items was very accurate to avoid customer confusions at the moment they buy it, the shipping was very fast (some order delivered the same day), customers informed with tracking numbers and delivery company names, packed and wrapped very professionally, but they block my acct, and they said that the money will be on hold for 90 days & I will not have the privileges to sale on amazon.com any more. They have from me at this moment $4622 retained for no reason at all, the total of orders was 117 in less than 3 months, there were 5 customers refund, and 3 negative feedback from 21, they suggest if the customer not leave a feedback they are not happy, now at this point how them can suggest something like this?, did you talk with them?.
I personally thing that this company use the money of the small business like us, to make them more money, because I'm pretty sure that they can't do this to it's major sellers, because they have the same or more power than them, but always the big fish eat the smallest ones to survive itself.
This is causing to me a very bad problems, because I invest the 80% of my money for this project, and now I'm behind of my payments, but they don't care about this, that's why if you are thinking to sale on amazon, think twice before fall in their trap.