Best Buy Complaint - Restocking Fee & Inexperienced Sales Staff
MELBOURNE FLORIDA -- I normally research my products before purchasing and never had an issue with my items. In this case, our teenagers have a music recital and 2 hours beforehand, our Sony Cybershot camera malfunctioned. Since the camera was 4 years old, I had no problem with purchasing a new one without researching the product.
I went to the Best Buy in Melbourne FL and spoke with a salesperson and stated I needed a camera with a good optical zoom and outstanding picture taking capability. Movie capture would be nice but not foremost when purchasing.
I have been a Sony guy for almost 2 decades and have been usually pleased with their products but the cameras have fallen short of their competitors, namely price and functionality, so I knew I would be selecting another manufacturer. I was engaging in a conversation with a salesperson, explained what I needed, price point ($400), my lack of research, etc.
We looked at the Samsung, Nikons, Sonys, etc. The salesperson stated that Sony was bad and Nikons had the best value for the money. He also stated that I had a full 30 days, no questions asked return policy, if the unit did not meet our needs.
I felt comfortable with the 30 day return policy and purchased the Nikon. The camera was OK and after 3 weeks, I couldn't justify the cost because the zoom wasn't strong enough and there seemed to be chroming around the images (I am not a pro photographer).
I brought the camera back, all original (used 3x less than 5 minutes each time) and was charged a $45.00 restocking fee. My argument on the restocking fee was that the salesperson said a full 30 day no question asked return policy. The GM of the store pointed to the sign in back of customer service where a myriad of info was located that stated only 14 day return policy and restocking fee applied. My response was that the an individual who purchases items from a store is not going to stop by customer service to validate a return policy when a store employee provides the info. The info was on the back of the receipt as well but I never looked at the back of the receipt and normally never do.
I called the corporate number, disputed the restocking fee with my Credit Card and got no where.
Conclusion - I don't need to purchase anything from Best Buy and don't plan on doing so again in the future. Amazon and other online retailers provide a much better price anyway.
I sincerely hope that Best Buy is sued into bankruptcy and when that happens (not if), I'll be enjoying every minute of their ruination based primarily on their inept salespeople and lack of customer service.
Note: I'm a corporate professional who understands the meaning of profit, financial statements, management statements, etc. But, if a representative of a firm provides faulty info to a consumer, the firm should and will be held liable.
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