WESTERN UNION Complaint - Western Union abuses its monopoly position
ENGLEWOOD COLORADO, COLORADO -- We used Western Union to send money to a student in Uganda. After completing the whole questionnaire online, I spent two days speaking to various WU reps to complete the transaction.
Most of them had no clue and I was bounced from department to department. I had to answer to way more security questions than any other bank would ask. And ultimately they REFUSED to complete the transfer. In essence, CUSTOMERS are treated as potential CRIMINALS. It seems for WU management any African country is suspicious.
It is an abuse of their dominant positon that they:
- Charge a very high fee for simple electronic transfer
- Apply off market fees and exchanges rates on currencies
-Arbitreraly decide whether to complete or not a valid transaction
Let s hope this injust and abusive monopoly breaks down and the poor people that have to transfer remitances get a fair service one day!