Bally Total Fitness Complaint - Don't Sign Up. Trust Me
As a former employee, I would not recommend signing up with Bally Total Fitness. Its a scam. All they want is your money. Thats it. They don't care about what the members say. Its all about the money. Once your in a contract, its almost impossible to get out of it. They won't just let you cancel. You gotta have either a doctors note, or relocate 25 miles away from a club and you got to submit evidence to show that. So much hassle.
Anytime a member submits a complaint, nothing gets done about it. It just gets read and thats it. Never gets handled. The clubs are always dirty and unsanitary. They did away with toilet seat covers. So if you want to go to the bathroom, wait til you get home. The employees at the clubs are not very nice. I was even told by one club employee that some of the club staff don't use there real name. They use a fake name.
Starting in January 2010, you have to be on automatic withdrawals or else they won't let you use the gym. They just want you on automatic withdrawals to get your money. IF you forget to stop or cancel, they will not give you your money back. They also state, once your contract is over with, you need to make a request to cancel or else you will keep getting billed and won't get your money back. In the contract, it doesn't state those exact words that you have to cancel once contract is over with. Its rewritten in a way that most people don't pay attention to it.
I personally recommend going elsewhere to like 24 hour fitness. At least there gyms are so clean and the employees are much nicer. You might pay a little more, but its well worth it. Plus, after a year or so with 24 hour fitness, your rate will go down. At Ballys, your rates go up even after being with them for so long. They just want your money. STAY AWAY FROM BALLYS.
Trying to get a hold of a customer service representative at ballys is almost impossible. The wait time is almost an hour. You might get cut off on the phone then you will have to wait all over again. IF you send an email, it might take a week or so to get a reply. Believe me. Just note, all the calls are recorded. So keep track of who you talk to, the date and time. So if you ever get told something, ask them to pull the call. So a reminder, stay away from Ballys.