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Emusic.com Complaint - 7 day Trial period means 10,080 minutes EXACTLY

Review by Mario The Great on 2009-08-13
So, I decided to enroll in Emusic as a way of not paying $0.99 per song from itunes. I enroll in the trial period on August the 5th. Last night, the 12th, we decide to actually see if this is for us and look at some artists. Ummmmm, both my wife and I are 80's childs so we look for Madonna, Prince, Def Leppard, Ozzy, M. J., Soft Cell, Bon Jovi and a few others. Guess what? Not a single one of those artists are available! So, I decide to cancel it. This morning I see that they have ever so lovingly charged my card $11.99 and call the company up. I proceed to explain that I was well within my trial period and she tells me that it's based on days and I canceled at 12:53 A.M. So, I get into an argument with her and then her supervisor tells me that I subscribed at 12:45 A.M. on August 6th and canceled on August 13th at 12:53 A.M. I'm stunned. I ask if they go by DAYS or by MINUTES. He tells me that because in the United States they have different time zones (apparently they have the same time zones in India, Pakistan, Malaysia or the Philippines), everything is based on time to the minute. I ask if he's going to reverse the charges and he said "I'm sorry, you canceled your membership AFTER the trial period. - Is there anything else that I can help you with?" Well, DANG - they got me and they got me good. Just make sure you know what time you enroll in any of the dang trial periods! FYI - I could just dispute the charge but I think they taught me a lesson. :) Hope this helps. No Ozzy or Prince - :P
Comments:13 Replies - Latest reply on 2009-08-13
Posted by Anonymous on 2009-08-13:
I had heard before that this outfit was a little skeevy, this settles it for me. Thanks for the info.
Posted by MSCANTBEWRONG on 2009-08-13:
I keep getting spam emails from them. I've never even heard of them. Thanks for the post.
Posted by Anonymous on 2009-08-13:
I actually cancelled within my trial period so I was not charged. I realized right away that their available selections were very limited.
Posted by Anonymous on 2009-08-13:
good stuff mario. (vh)
Posted by BokiBean on 2009-08-13:
That's a good review. Thanks for the info, Mario.
Posted by Anonymous on 2009-08-13:
Their tacticts are terrible, this will warn people. But, I gotta ask you... it took you 7 days to figure out there werent any artists you werent interested in? Stuff like this I am a kid in a candy store... I look for what I want right away and if nothing interests me, I cancel the same day.
Posted by Anonymous on 2009-08-13:
I get Spam from them all the time, I see it this way, If any company wants you to enter credit card information for a free trial.

Then its not really a free trial, its just a excuse so they can have access to your account.
Posted by MSCANTBEWRONG on 2009-08-13:
Right on Wally. Nice and cool tonight?
Posted by Anonymous on 2009-08-13:
MS,I got that sucker cranked up to 70 degrees, just like I like it nice and chill.
Posted by MSCANTBEWRONG on 2009-08-13:
I hear you Wally. Mine is set at the same. I would turn it down to 68 but my hubby says he feels like he lives in a meat locker. LOL!!
Posted by Anonymous on 2009-08-13:
Wally, you crank it down to 70. You use Axe when you're cranking it up. Remember? lol!
Posted by Ben There on 2009-08-13:
Does anyone have any other ways to offer 7 days of free service that does not penalize people in certain time zones or those that sign up late at night on the first day? 10,080 minutes is actually 7 24-hour days.
Posted by PepperElf on 2009-08-13:
sure.
download real player 11... and go to youtube
you can save all of the vids to your hard drive if you download the real player downloader

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