United Airlines Informative - Subsidizing United Airlines
CHICAGO, ILLINOIS -- Just last week my wife and I were making plans to travel east to attend our nephew’s graduation next year from West Point. For over ten years I was a 1K traveler with United, but now retired I still had some loyalty to United Airlines. I booked our e-tickets online using United’s website. My wife suffers from motion-sickness and claustrophobia, so I always attempt to sit as close to the front of the plane as possible. When going through the process of booking non-refundable tickets, I agreed to pay an additional $308 so we could sit in Economy-Plus which would get us in the front portion of economy class. I completed the transaction, and I thought all was fine. Just a few hours later, my wife informed me of a change in plans by family members back east. Fortunately, I was well within the cancellation period on non-refundable tickets. I called United and they were most gracious in cancelling our tickets and refunding back to my credit card the amount of the tickets purchased.
Several days later I went online to check my credit card statement and found the tickets were refunded; however, the extra $308 I paid to sit in Economy Plus was not refunded. I immediately called United and was informed the extra I paid to sit in the font section of economy class was “non-refundable” even if cancelled within the 24 hour cancellation period. After spending several minutes on the phone with the United Agent, I was told, “You need to read the fine print. We are an airline and we need to make money.” Seriously, those were the agent’s exact words.
After I hung-up the phone, I could not believe that after over ten years of 1K status with United, I was only good enough to be used to subsidize an airline. United, thank you for the education.