Ford Motor Complaint - 2008 Ford Edge Warranty
PIKEVILLE, KENTUCKY -- I bought a 2008 Ford Edge from a local dealership in Dec. 2008. I bought a Ford because I always had Fords and I thought Ford stood for good quality and Service. On August 6,2009 the air conditioning quit working. So I took it in to the dealership that I bought the vehicle from to have it service. The the service department call us they said the air conditioning quit working due to leaves going through a filter on the vehicle and blocking air flow. The filter was not damaged in anyway and came from the factory designed that way. I was then told that warranty would not cover this and I would have to pay 765.00. So I call Ford Motor Consumer complaints and was told then that warranty does not cover outside sources. What I can't believe is I did not put the leaves there and no one can tell me how the leaves got there but it was not their problem.
Now the way I see it is there is a design flaw in the filter and if it does not get fixed then I will be out 765.00 every time this happens because Ford does not see this as a problem. I might be one person but I am a consumer. I was a consumer that once bought Fords vehicles. My family and Friends also are consumers, Ford needs to remember that.
Ford needs to stand behind their product like they advertise. Instead of having the mentality of I got your money what are you going to do about it.