Dish Network Complaint - One for the Price of Two
LITTLETON, COLORADO -- I signed up for Dish Gold HD Service back in Dec 2007. The contract called for 18 months of service. I ordered three boxes, only one of which could be HD. After a some initial service problems a technician came to the house (which I had to pay for) and re-aligned the dishes and everything worked pretty good from that point on and I paid every bill exactly on time. About a year later I got a letter stating that I would be receiving three new access cards in the mail for the receivers. A few days later the cards came along with installation instructions. The receiver ID was marked on each card. I installed the new cards without any problems and I'm thinking "this is a pretty good company that trust it's customers to upgrade the receivers." A few months later I get a call from Dish Network's "Receiver Identification Unit." They want me to drop everything and turn on all the TV's in the house(3) and read back the ID numbers of the receivers. I was very puzzled by this request since they should already know the receiver #'s. having sent me these cards a few months earlier. I got suspicious that this might be some scam to access the network for free. I told the caller that I couldn't get at one of the receiver's right then because it was in my son's apartment in the attic of the house. They gave me a number to call as soon as I could access it. A few days later I called the main number at Dish to ask if the call was legit and was told that it was. Since the receiver in my son's room was three floors up, I wasn't it a hurry to call back, however, it wasn't long before they called me. They informed me that they allow customers one postponement and insisted that I give the information right then and there. At the time, I was entertaining friends and it was a bad time but they persisted I do it then or lose service. I called their bluff figuring they would not want to piss off a good customer. I was wrong. That evening they cut off all my channels except the home shopping ones. I called them back the next day and contritely gave them the information they wanted. Then they told me that since I volunteered that one of the boxes was in an apartment (my son's), I had to pay for a separate service. I attempted to explain that his apartment was not a rental unit but a group of rooms separate from the main house. They refused to accept this explanation and insisted that I must pay for a separate service for my son before they would restore my service. After attemting to reason with supervisors trying to get my service restored, I agreed to their demand which effectively doubled my monthly service fee. This is how they treat "one of their best customers," (their words not mine) after 17 months. After hanging up with them, I called DirecTV, had their system installed and cancelled Dish. I had to pay 1 month remaining on the contract, but it was worth it to be rid of those hardasses. It didn't seem to matter to them that they lost a good customer. For anyone comtemplating doing business with Dish Network, be warned,....they are not a customer friendly business.