Walmart MoneyCard Complaint - Walmart Money Card - Don't Do It!!!
I sent the following email to Walmart today:
Here's what happened:
I opened a prepaid Visa card at your Walmart store located in Mt. Dora, FL 6 months ago. When I spoke with the cashier who sold the card to me, I let her know that I would be having my pay check direct deposited on the card, and many deposits would be in excess of $5K (I get paid 2 times per month). She assured me this was fine as long as the money was direct deposited, so I bought the card, did the direct deposit, and off I went.
Now, six months later, your company decided that my deposits are too high, and without contacting me, went ahead and closed my account without my knowledge. I was stranded in the middle of nowhere and tried to get gas, the card was declined, so I called your Customer Support number from my cell phone. They explained this ridiculous mess to me (my deposits are too high). Then, they reopened the card for an hour, just long enough for me to remove what was left on the card, and the account was closed. A couple of days later, your Loss Management department called me and said how "sorry" they were, that the account was closed in error, and they offered to re-open the card, which I accepted so I didn't have to cancel my direct deposit, and for my "pain and suffering", they gave me a HUGE $25.00 credit (lol).
Yesterday there was $15.74 on my card. I went to check the balance today, and it was "ZERO", so I called your Customer Service department (and was transferred to Philippines, Pakistan, and Guatemala....I thought this was a US based company???). Ana, ID #10838 informed me the account was closed a second time in error (I was supposed to have a $5K direct deposit on the card at midnight tonight), and she promised it would be re-opened in 10-15 minutes, and the $15.74 would be put back on the card. Four hours later, nothing happened, so I called Loss Management yet AGAIN. I spent better than an hour talking to them, who then informed me that it was tough 'S _ I T", (Kathleen....another Supervisor at Loss Management) the account was closed again permanently, and there was nothing I could do. They also informed me that my direct deposit would be DENIED, completely screwing me up royally since I had bills that I paid right off the card, not to mention that the payroll would have to be sent back to ADP, then back to my company before it could be forwarded to me. Thanks Walmart......
Then, the idiot "Claudia" (Supervisor at Loss Management), offered to open me another card!!!! After I was done laughing (why in the name of God would I do THAT???), I told her I wanted nothing more to do with Walmart, and I mean that completely. My sister works for channel 9 news in Boston, and is Diane Sawyer's neighbor on Martha's Vineyard, and they are friends. This will make a WONDERFUL human interest story once it hits the airways, don't you agree??? I am going to be SURE that this story is told everywhere. From your idiot cashiers, right down to your incompetent Loss Management group (you get a different story from everyone you speak to), I can't think of ONE good reason why I, or anyone else would want to shop at Walmart. I find it interesting that no one will give you their last name or ID number (except Ana), and they spend the majority of the time putting you on hold so they can pass the buck, all the while telling you how sorry they are!!! In reality, they couldn't care less, they just want to pass you onto someone else so they don't have to deal with you.
Having said all this, Walmart is TRASH and not only will I not get another card, I will no longer patronize your store. I am starting a Blog as well, and when my sister speaks with Diane Sawyer (this is happening first thing in the morning), I am sure they will be contacting you for comments (especially the lawyers).