Maytag Corporation Complaint - Defective "New" Product Delivered but Maytag Will Not Replaced
I purcahsed a Maytag dishwasher from Home Depot that was delivered to my rental property located at Bloomfield, NJ 07003 on 01-Aug-09. The Tenants/Meilin Cheng and her husband Luis moved in the weekend of 8/9.Aug and discovered that they dishwasher was not working. I called Home Depot on 10 Aug who stated that they could not do anything for me until we contacted Maytag and give me Maytag's number. I called Maytag who scheduled service on 14. Aug.09. We advised them that we would appreciate them to come earlier. Maytag scheduled an appointment for American Home Appliance Service to come out of the property - they sent an individual named Luis. When he arrived, he asked my tentant' mother who answered the door "where is the good" - a derogatory name for a Chinese. At the time he did not know that the lady was my Tenant's mother who stated that "I'm the gook's mother". Prior to leaving the property on 12. Aug./luis stated that the item was defective and needed to be replaced. I called Maytag and advised them. They stated that they cannot do anything for us because luis had not submitted his report. I also called Home Depot who stated that they could not do anything for us because they had to wait on Maytag. I called American Home Appliance Service today and spoke with a jackie was was nasty-rude-ignorant among other things. She stated that luis brought the paper work into the office today. I asked her why it took so long and she stated that that is the way it is. I told her that that was unacceptable and that I would like to speak to her manager - she hung up on me - I tried calling again - she kept hanging up on me then left the phone off the hook.
jackie then called my Tenant, Meilin and told her that we have no choice but to have it repaired. I called Maytag and advised them of such. I told Maytag that I do not want that kind of business in my property again and that I wanted the dishwasher replaced - Maytag - Dana at 866-640-7146 XT 3561 stated that their contract w/home depot is to repair the dishwasher and that the retailer, Home Depot has the authority to replace the dishwasher - I called Cheryl/manager at Home Depot 609-585-0411 who stated that they cannot do that. I told her that my perception of this situaiton is that it is okay for them to deliver a defective product w/out the option of them replacing it. According to them, it is okay for my tenants to be inconvenience by taking time off from work for a couple of days already and for me to spend countless hours on the phone trying to deal w/the situation. I purchased a new product from the retailer but a defective product was past on to the customer who must now deal with repair issues with no recourse offered but the unacceptable issue of having to have it repaired.
I am still getting the run-around from Home Depot and maytag. Neither is willing to replace the defective item but wants to repair it but parts have to be ordered first. Thsi situation can cause me to loose the lease with my tenants who have already been insulted my Maytag's Authorized representative, luis from American Home Appliance Service and jaskie, the rude and ignorant "customer-care" individual. A customer should not have to settle when they purchase a new product - we are concern as to what other issues we will have with this defective product. Please help us.
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