Emirates Complaint - Poor customer service
SAN FRANCISCO, DISTRICT OF COLUMBIA -- Ref Ticket: HP7T26
I bought a return economy class ticket Addis Ababa - San Francisco last April. The first leg of my journey through Dubai was quite good. The vilidity of my ticket was four months, and I was booked on 1 August for my return flight. I was also informed that If I could not use the ticket before or on first August I would be charged fifty Dollars penalty to which I agreed. I am now booked on 22 August to return to Addis. I was surprised to learn from your customer consultant (lady) on 11 August that the charge is now 700.0 dollars instead of 50.0 as agreed before. That was not the only problem, the lady could not run the credit card through when it came to payment. The process had to take 3 days for she was telling me that my account did not hav sufficient funds to cover the cost. So I had to go back to my bank (Bank of America) to check if what the lady was sying was true. But the bank could not find any problem for I could draw up to 15,000.0 dollars on my credit card. On the third day 13 April, this time a gentleman came along and cleared the problem and also kindly emailed the confirmation of my ticket. I may also have to tell you that the lady consultant did tell me on 12 April while she was having difficulties with the processing of my credit card that Emirates usually don't accept credit cards of passengers of African origin. Strange as that may be, I just could not understand how you could employ someone of that capacity. If you hope to make any headway in the avaiation industrry, I think you should give seriouse concideration to such maters. As for me I am not sure if I or my children who live her and also in London will ever chose to fly Emirates. I would also like to assure you that I will not take this lying down. Instead I would like to bring it to the attention of the general public in Ethiopia. Perhaps I may have to tell you that I am not new to the aviation Industry, for I have worked for Ethiopian Airlines for some years.
Kumelcha K Dinsa