LINGO Complaint - Lingo Customer Service - It doesn't get worse than this!
I have been a Lingo customer for many years now, and the service was great. However, my problems started when my friend recommended the Lingo Unwired service. I called up the customer service to know more about the feature, however the representative sounded lost and I figured out that his product knowledge is zip. The representative tried to push me to many corners and finally asked me to write an email to the unwired department. That was a classic example of loose service because I had pressed the option for unwired department on the IVR.
I have called the customer service many times in 2008 as I had an issue with my bill and found the service to be great, however this time it sucked.
The upheaval began when I got my first bill for the unwired service that gave me a shock of catastrophic proportions. I called up the customer service again to learn that I was charged a connection fee of 79 cents per call I made. I asked for credits because I was kept in the dark about the connected charge and all they could offer is a $5 courtesy credit. I have never felt so pained and insulted in my life, ever. I have decided to do a charge-back for the bill amount and cancel the account, which I feel sad about as I was saving some money with this service.
Lingo management: You need to fix your customer service ASAP before you lose out on other loyal customers like me.