Royal Caribbean Complaint - No medical treatment available on ship suffered with horrible illness
MIAMI, FLORIDA -- Upon arriving Royal Caribbean Monarch of the Seas I was very healthy no signs of any medical problems nor did the 8 friends I was sailing with. On the second day while at sea I experienced severe lower abdominal pain, vomiting, bloody diarrhea, dehydration, headaches, lower back pain, and bloating.
That morning I immediately went to the first floor infirmary with my boyfriend to seek medical attention. As we entered the area the door was locked to enter the infirmary. There was a doorbell to ring so we rang it several times waited and waited. No one answered the door I walked out in the hallway by the elevators and asked someone if it was
open and they were very pleasant and said “yes” smiled and walked away. I was not able to receive any assistance in the clinic. My
condition continued to get worse due to no one in the infirmary I had to try to resolve this on my own I tried over the counter medication
in the shops but nothing worked. A few hours later I again tried to go to the first floor clinic to receive assistance. This time the door
was finally open, but the clinic was very unorganized, extremely crowded, and unsanitary. The prices were listed on the wall for
certain procedures. The prices were outrageously expensive, and to make matters worse they did not accept health insurance! I am a full
time college student and do not have over 600 dollars to pay for cruise medical bills but, I was very ill and in desperate need of
medical attention. At this point I did not care, but felt I was going to be taken advantage of.
I needed to be seen by a doctor on board right away! In the clinic here was no place to sign in, no one around to ask for help, no sign
of any nurses, or staff members. People were waiting in the lobby clueless of what they needed to do to see a doctor. At this point I
had no energy and I was very frustrated and too sick to get anymore upset. I waited well over an hour in a small waiting area hoping I
would be able to see a doctor. Without any assistance by now I couldn't wait any longer I had to keep running to the bathroom every
few minutes to get sick. I was very worried about my condition I knew I was very sick and needed help. That night I progressively got worse
I started to vomit blood and continued to have bloody diarrhea, and could not urinate on my own. I continued to ask employees on the ship
for assistance and I kept getting the same thing. "Madam you have to go to the clinic on the first floor". I walked down to the clinic
again for the third time the door was locked again. I continued to ring the door bell and received no assistance again!
I again went down to the clinic for the fourth time the next morning the clinic door was open but I experienced the same problem the clinic
was filled with people with no one around to help me. The entire cruise was a horrible I had a difficult time eating, I was experiencing severe amounts of pain internal bleeding, constant diarrhea and vomiting. The
majority of my time was spent in the bathroom and the stateroom on the ship. I was in so much pain and so miserable all I wanted was medical
attention. My boyfriend could not enjoy any of the amenities on the ship either he knew something was very wrong with me seeing how sick I was and too afraid to leave my side. He also became very frustrated and tried several times on his own to get a nurse or doctor to help
me. I also tried several times again going to the infirmary and was unsuccessful. All I could do was stay in my stateroom try and try to
keep myself hydrated waiting till I was able to depart the ship to get the medical help I needed.
Departing the ship my boyfriend had to rush me to the doctor and I was
admitted that day June 15th to the Hospital. After several tests I was diagnosed with severe Clostridum Difficile and Ulcerative Colitis. I am still being treated by three doctors for this
and have over a 50 percent chance of it coming back. This is a highly contagious infection. If I was still onboard the ship and unable to get treatment it could have caused me to have my colon removed and also is known in some cases to kill you. It hurts and makes me so upset knowing that due to the severity of my illness I still could not be treated or receive any medical assistance on board. I don’t want to see someone else on their vacation severely ill like myself and not being able to be treated. I am being treated at home now on heavy amounts of
antibiotics and no longer contagious. But because of the severity of my illness I am still in a lot of pain and it is going to take me several months to heal. I was extremely disappointed at the lack of care and concern when someone becomes so ill on Royal Caribbean. I would have expected that kind of treatment from a third grade cruise line. It was
sad to see how the focus was only on well passengers; and such little attention was paid too those that unfortunately became so ill with
such a contagious illness.