Vonage Complaint - Dissatisfied - phone service
My phone service with Vonage was always crackling and calls were dropped frequently. However, I tried to wait a few months and fix this as per their directions since I was intrigued by the low price of this "landline." Finally I decided to move on with another company since I could not interact on the phone professionally or personally with this service and I had resorted to only using my cell phone.
It was difficult to cancel the service and required more than one try. For example, I already had signed up with a different landline company when I called to cancel Vonage. Even then, after speaking with the correct service representative and firmly saying "No. I do not want the service anymore," I was not disconnected. I had returned their equipment but I still had to pay some additional money for a disconnection fee. Although I could afford to pay this amount, I expected them to waive this fee considering that I had barely used the phone line (e. g., less than 40 total minutes of usage over 5 months), had paid for several months of service, and had found the service to be unusable.
I never write product reviews, but I am writing this review for other consumers only because I believe they treated me unfairly by charging me an additional amount. I would have liked to see a review which calmly stated these facts before investing in the service. I did my research and saw many positive reviews of Vonage, plus a few angry ones. In my case, with hindsight I would not have bothered with their phone service which was more of a hassle than anything. I'd rather pay some money to actually hear the people I am calling. I do not recommend Vonage if you have even a bit of money to pay for a decent land line. The difference in price is not worth the difference in phone service, so you might as well just use a cell phone if you can't afford a proper landline. If you are at all hard of hearing (which I am not) then you can completely forget about Vonage.