Delta Airlines Complaint - Two Year Old Forced To Sit Alone
When I went online to electronically check-in with Delta Airlines on August 14, 2009 for my return flight on Saturday, August 15,the system would not let me check in. I call Delta and was told the reason was that my flight schedule had been changed. My party was being rerouted. Instead of flying from Jackson Hole, WY to Salt Lake City, Utah, and then a direct flight to Baltimore, MD, we were to go from Salt Lake City, Utah to Atlanta, GA and from Atlanta to Baltimore, MD. We had opted for the most direct connection because we were traveling with an infant and a toddler. The configuration of our traveling party was known to Delta because the reservations were made with direct conversation with an agent, not online. Even though the airline was aware of our group need, none of the seats the airline assigned the party were together. We were given seats in different rows even though one of the seats was held by a 2 year old. When we contacted the airlines we were informed that seating assignments could not be changed and that the only person that could help us would be the gate agent at each of the 3 legs of our flight. Again, the Delta representative and then the supervisor said there was nothing that could be done. So, I am spending a frantic evening worrying about my grandchild sitting by himself. I would imagine that the Department of Transportation or the Federal Aviation Administration must have rules concerning \"seat assignment\" issues for young children but the airline representatives had no knowledge of such rulings and informed that their only obligation to the traveler was to safely get them to their destination and that they had no obligation to inform the traveler of changes to their flying schedule or a change of seat assignment. Again, the lack of concern for assigning a 2 year old to a seat by themselves is ridiculous and lacking in any common sense.