Thrifty Complaint - $50/day for child seat rental ($39/day for the car) - Car Rental
Car Rental - Complaint
SALT LAKE CITY, UTAH -- I booked a car for pick up in Salt Lake City on Travelocity and for 7 days it came to $328 (fairly reasonable). The site asked if I need optional equipment, and since I have a 14 month old son, I indicated I needed a car seat (which would save me bringing my own along). There was no mention of extra charges. When I arrived in SLC after a long flight from Boston, I was told by the staff that the car seat rental was $50/day or $350/week! The $20,000 car, by the way, was $39/day, and the car seats are $100 Cosco specials! When I complained, the desk staff asked my if I wanted to talk to the manager, and I said "sure". The manager was rude, and wouldn't budge on the charge. When I said it was a ripoff, he said he was going to call security and have me thrown out of the airport! I immediately canceled the reservation and left. Shortly after, two policemen arrived and asked me if I had a problem. I told them what happened, and they agreed it was a ripoff. They told me to go to Dollar, where they "only" charge $10/day - expensive, but at least not extortionate. On the Thrifty website, by the way, the car seat rental rates are listed as being between $5/day (Dallas) and $12/day (LA). I will never rent from Thrifty again, and advise anyone with small children to do the same. I would also advise Thrifty to immediately fire their manager at SLC.