MetroPCS Complaint - Class Action May Get There Attention?
Metro PCS is waiting for a class action law suit to fall upon there corporation, due to non-professional customer service, consumers being misinformed by cust/svr there lack of knowledge in trouble/shooting problem's Within there services, there lack of warranty coverage on products they sell, there failure to monitor privately owned and operated Metro PCS distributors in which represents there logo & company, there customers care is so negligently handled, and there consent & deliberate intent on never resolving issues with consumers has been going on since day one of business..
This is a huge company with so much potentials to become one of the most highly acclaimed companies of this new era. But due to there own greed, deception, and undeniable way of ignoring consumers is surely there own demise just waiting to happen, if all consumers with this history of complaint's like disconnect after paying bill, flashing, defective products, misinformation, et...would contact the proper authorities and create a web site to connect with a interested Civil/Corp Lawyer that would be wiling to Launch a CLASS ACTION LAW SUIT Metro PCS
May very well have to file bankruptcy if found liable... which will not only effect there Reputation once the media gives it the attention it desires it will not be good for this company, and also it will possibly cause them financial hardship and all because there business is ran so poorly???, there business concept was GENIUS!!, but there Consumer Communication skill are horrendous, Who ever is in charge of mandating & orchestrating Departmental guidelines pertaining to Consumers need to be replaced ASAP and an immediate revise put into place as well as a mandatory training for all Call Centers handling (611) calls on how to deal with consumer issues, trbl/shtng issues.
There should be a Dept strictly for handling consumer complaints & issues..
A Dept strictly for service issues and Metro PCS is expanding so rapidly while even in this recession that they can afford to open a technical center in each major city where consumers can bring there phones into or mail into for repairs or replacement at a reasonable charge... Also information given to consumers via phone (611) should always be the same as in the location offices of consumer, this can be done via data info programmed into there software to assist in the consumers in there locations they reside in so that customers will be advised on what there options are in that particular location.
Flashing should be halted immediately and any flashed devices with software problems should be fixed/ replaced/ or credited to those who has suffered a lost due to misinformation given by Metro PCS Customer Care Line..I believe the flashing was a great big mistake on Metro PCS part, this is where there legal issue will stem from the most... Consumers are being mislead to believe they can flash service over to Metro PCS only to find out that there services are limited and that software problems will and can be an issue, they should not inform consumers they can flash other phones for a fee then afterwards inform them of the problems due to flashing??? like limited service, signal issues with Samsung M800 model( no reception once you leave the center???)
what a deception is that??
If there is no signal available? why is it available at the location the phone is being flashed at? and if you go back to that location you can get a signal, but as you leave the area your signal fails?
This seems like intent to deceive by the Local Dealerships??? are signal boosters being used inside these locations? giving a few bars to these flashed phones just enough to allow consumers to believe that the service is OK before they leave the store???
and when you come back to see why they tell you it must be a software problem with your unit??? and that is it??? no refund, no replacement, even after assuring consumers that if they take insurance out on the flashed phones if there is a problem you are covered??
Only to find out that you are not covered until after 30 days and then they are not guaranteed to get the same phone or equal, but just a replacement, leaving you without service for over 30 days, this is very unprofessional and misleading to consumers...
This Company had a great concept of building an Empire I pray that they will come to an understanding that the consumers is the ones who will rise them to the occasion and the very same ones that will also crumble there empire to the ground, it is important how you treat the consumers who patronize your business that matters the most, Customer Care is so important in running a good and successful business in today's economy...There is an ole saying if it sounds to good to be true it very well may not be? so be mindful in all your decisions.. watch out Metro PCS Virgin Mobile is easing up in your lane would be a shame to have your concept stolen and taken to another level by your competition....
because they have better people skills......