Lazboy Furniture Galleries Tukwila WA Complaint - Buyer Beware
On 5-25-09 my wife & I purchased a love seat, couch & swivel chair. It was described as in stock but would take 8 weeks delivery time. I joked that if it was really in stock it would not take that long & that just the covering must be in stock. We were told it was not a special order as the material was in stock.
I called at 8 weeks, 9 weeks & 10 weeks and was told that the computer said that it was backordered with no estimate of delivery time. At 10 weeks I asked to speak to the manager & she did return my call but could provide me no additional information, no one who would accept accountability for what was happening and provided me with a customer service number. The manager also said that the computers were down & that by Friday( yesterday) they would be able to tell us where the furniture was, they are unable to do so even as of today. I called this number and they said they would not be answering as they were doing inventory. I called the store back the next day to get the same recording as I had heard the previous day from customer service. Concerned I called corporate headquarters in Monroe MI. I spoke with a lady who explained that the chain was closing down & they were creating files on customers as they called. We created a file.
I went by the store today, 4 days latter & they are doing business as usual. I approached our salesman & he proceeded to give me the same story. He assured me that we would receive out furniture after-all Lazboy has been around ???years. I pointed out that when you call headquarters the 1st thing they tell you is that each store is independently owned i.e. it is not their fault, and it is they that provided what our salesman is saying is false information, so this should really give us a lot of confidence that we will one day see our furniture. The salesman now explained that ALL orders are special order & are therefore non cancelable & non refundable despite the fact he described our selection as being priced as an in stock item.
I commented on the on line comments & he said all furniture companies including Thomasville have bad on line reviews because they all had delivery problems.
Our salesman said that they had been purchased by NA Productions, LLC Any current purchases are being required to make the cheques to N. A. Productions, LLC & I can find no information on them at all. Very concerning if you hope to see your money again.
I do not know if or in what month or year we will receive our furniture but I will keep[ you posted.
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