Carnival Cruise Line Complaint - Cabin bedding - 3rd bed in cabin
My wife, mother-in-law and myself took a 4 day Mexico cruise on the Carnival Paradise from Long Beach on Aug. 3, 2009. We were to have a handicap accessable cabin (my mother-in-law is 87 and needs a walker/wheelchair to be mobile) and to have 3 adults in the cabin. The cabin we were given had no 3rd bed (usually a bunk-type bed) or handicap access. What it had was a bed that perhaps my 7 y/o grandson would be allright with. The bed was about 7" high from the floor to the top of the mattress and was only about 5' long. I'm 5'10" and everything longer than 5' extended beyond the end of the bed into the hallway. During the night, I had to be aware if my wife or mother-in-law was getting up to go to the bathroom and be sure that I pulled my legs out of the hallway so they could safely pass to the bathroom. Needless to say, my sleeping was not restful. I brought this to the attention of the ship staff at the information desk and was informed that there was nothing they could do since the ship was full. I have contacted Carnival through the travel agent who arranged our trip and Carnival has informed her that there is nothing that they are going to do. My feelings are we paid for a handicap room and if they had none available, we should have been informed. Needless to say, never again Carnival.
For those who were so negative in their comments regarding my review. First of all, our travel agent had requested Carnival for a three person stateroom for handicaps. My wife even contacted Carnival prior to our cruise to confirm this. I took this complaint to the ship's purser when we were onboard the ship only to be told there were on other cabins available. This cruise was to be a family cruise to hold a memorial for my wife's Aunt Fern who had been planning to have her 100th birthday celebration with 30+ of her family. Unfortunately, Aunt Fern passed away a couple of months before the cruise, but her 3 daughters said for all of us to go and we would have a memorial for Aunt Fern instead. We did not plan to have this cabin, our cabin was to hold 3 and have handicap access. My mother-in-law needs her walker to travel about, she is not an invalid and is capable of walking the distance required. My wife and I are seasoned cruisers on HAL, Princess, NCL and even Carnical, we paid for a handicap accessable stateroom for three, what we received was a stateroom for 2. Some of you folks appear to have no knowledge and some of you are downright ignorant of life itself. This is for kenpopcorn: The room was not designed for handicap, I slept on the cot, my mother-in-law is 86 y/o. I did not chose this stateroom, Carnival assigned us to it. Just what gibberish does your last sentence mean? This is for doctor charlie: You are an idiot, we went on a cruise ship, not a hotel. This is for spiderman2: Read what I said to kenpopcorn. This for pepperelf: I spent 7 years in the Navy, most of them at sea, I won't even compare Navy cruising with cruising on cruise ships. This for Eloise: You don't need to get a suite to have a 3 person stateroom. Most ships have a bunk that hangs from the ceiling (read overhead pepperelf) and the room stewards arrange it when turning down the beds in the evening. Handicap does not mean a accessable bathroom, it means a stateroom designed for persons with the need of a wheelchair. The entire stateroom, not just the bathroom (read head pepperelf).