Jiffy Lube Complaint - Free "$5.00" Rock Chip Repair at Jippy Lube - Insurance covered rock chip repair.
Insurance covered rock chip repair. - Complaint
LACEY, WA, WASHINGTON -- Nice younger kid working for Jiffy Lube as a rock chip technician convinced me to let him do rock chip repair on my wife's car while I was getting the oil changed. I said no several times before I gave in. Firstly because it was cloudy and raining and I know from using the resin in the past it won't cure unless it is sunny out. He promised me their resin would work in overcast conditions and all I would have to pay is the $5 for insurance. The whole process took way over an hour, not the few minutes he let on like it would take. They would also file with the insurance co. I wouldn't have to do anything. Guy came over and drilled holes ontop of the rock chips and exposed my window to the environment. I thought oh hell if that sealer don't work I'm screwed. then he went to call the insurance company. He handed me the phone to prove that I really was getting the service. The insurance guy was really suspicious and asked me a million questions I wasn't prepared to answer. Then guess what? Resin wouldn't harden, and kid didn't care. I made the punk keep taking the resin out and re-applying it until it hardened. Everytime he tried to leave me with un hardened resin I would say "NO I want it fixed, I told you that stuff wouldn't harden on a rainy overcast day, now you're going to stay after this until you fix it." They conveniently forgot to tell me they have an ultraviolet hardener light for this circumstance, but the three they had were broken and they didn't have another one for this kind of ememgency. The first time I used Jiffy Lube in Olympia WA I was satisfied, once they get you in their computer, they start screwing you.