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Jiffy Lube Complaint - Free "$5.00" Rock Chip Repair at Jippy Lube - Insurance covered rock chip repair.
Insurance covered rock chip repair. - Complaint
LACEY, WA, WASHINGTON -- Nice younger kid working for Jiffy Lube as a rock chip technician convinced me to let him do rock chip repair on my wife's car while I was getting the oil changed. I said no several times before I gave in. Firstly because it was cloudy and raining and I know from using the resin in the past it won't cure unless it is sunny out. He promised me their resin would work in overcast conditions and all I would have to pay is the $5 for insurance. The whole process took way over an hour, not the few minutes he let on like it would take. They would also file with the insurance co. I wouldn't have to do anything. Guy came over and drilled holes ontop of the rock chips and exposed my window to the environment. I thought oh hell if that sealer don't work I'm screwed. then he went to call the insurance company. He handed me the phone to prove that I really was getting the service. The insurance guy was really suspicious and asked me a million questions I wasn't prepared to answer. Then guess what? Resin wouldn't harden, and kid didn't care. I made the punk keep taking the resin out and re-applying it until it hardened. Everytime he tried to leave me with un hardened resin I would say "NO I want it fixed, I told you that stuff wouldn't harden on a rainy overcast day, now you're going to stay after this until you fix it." They conveniently forgot to tell me they have an ultraviolet hardener light for this circumstance, but the three they had were broken and they didn't have another one for this kind of ememgency. The first time I used Jiffy Lube in Olympia WA I was satisfied, once they get you in their computer, they start screwing you.
Comments:
Posted by Skye on 2009-08-16:
Moved From Other Review:
What proof do you have, that they are actually doing this?? I would appreciate if you could provide a link.
Thank you~
What proof do you have, that they are actually doing this?? I would appreciate if you could provide a link.
Thank you~
Posted by Eloise on 2009-08-16:
What's with the double post?
Posted by PepperElf on 2009-08-16:
Moved From Other Review: and if you ask the cost first they have to tell you.
besides.... the price is posted anyway.
besides.... the price is posted anyway.
Posted by bcd on 2009-08-16:
You gave in after saying no several times. You permitted them to do the work even though you knew from prior experience the resin would not harden in cloudy weather.
On your previous post you stated that you asked for an oil change only. Now you have changed your story. I do not believe you, or you have been labeled a sucker by this Jiffy Lube.
On your previous post you stated that you asked for an oil change only. Now you have changed your story. I do not believe you, or you have been labeled a sucker by this Jiffy Lube.
Posted by PepperElf on 2009-08-16:
this is why you tell them "no means no"
and i've never heard of this rock chip stuff.
what is it suppose to do
and i've never heard of this rock chip stuff.
what is it suppose to do
Posted by bcd on 2009-08-16:
Moved From Other Review: On his first post he said he was given a quote but they didn't honor it. He has changed his story twice.
Now he has removed the first post to cover his trail.
Now he has removed the first post to cover his trail.
Posted by wulfdog on 2009-08-16:
Moved From Other Review: Jiffy Lube will start overcharging you after they get you in their system. First oil change will cost you what they say when you ask for the price. The next time you come in and they run your plate number, they will automatically double the price, but don't let you know until after they finish your oil change.
Posted by wulfdog on 2009-08-16:
I don't know what the hell you're talking about on the turn over posts. I meant to post about three different incidences that happened to me and it double posted on its own I guess. Not all the Jiffy Lubes offer this rock chip serivce, but when they do they have other technitions runnig around with a shirt on that says rock chip repair on them. The only one I know of in Olympia Wa is the one on Galaxie Drive near Walmart. The others don't offer that service. The guy lied to me and said their resin would harden in the rain and over cast conditions. I took it on good faith he was telling me the truth and the stuff I used in the past must have been different. Mine required UV rays to make it set up. He said their's would set up. When I didn't he said I wish our UV light gun was working, we have three and they're all broken, we use them on days like today. I said you just F'n told me your're would work on a cloudy day not to worry. I got really mad and made him keep doing it until it set up. He lied. I yelled out you lied to me loud enough for Him, God and other customers to hear. I don't have proof as my wife cleaned the car and throwed away the first receipt where they actually charged me $26 for an oil change. From that point on the bill has been $46 plus depending on which one of them is sticking it to you. Go to the Jiffy Lube on Capitol Mall Blvd in Olympia twice and see if there is a difference in prices. If I can locate the old ones in my truck and the one from yesterday I will post them. I didn't get on here to here my self type. This is legit. They will charge you for stuff you don't ask for then tell you they can't change the price. I got mad at the guy on Friday and he came down $16 dollars instantly without telling me why he could do that. Go figure. Sixteen of my bill must have been for nothing, or they would have hesitated in dropping the price so easily and quickly. Don't believe me. I'm nobody, but I am somebody that won't be screwed by Jiffy Lube again.
Posted by wulfdog on 2009-08-16:
Pepper Elf, Price is posted, but it never says on the price that they have a 4X4 extra charge. That's not written outside on a sign anywhere, nor is it written anywhere else till they hand you the bill. No means NO unless they lie to you and convince you they can fix the problem quickly and easily with no inconvenience to you. The 4x4 mark up incident and the rock chip are seperate cars and different jiffy lubes, but in the same town. The one below offers the window chip repair. Call them if you don't believe me.
Jiffy Lube® Service Center #2065
1475 Marvin Rd NE
Lacey , WA 98516-5768 US
360-413-0220
Jiffy Lube® Service Center #2065
1475 Marvin Rd NE
Lacey , WA 98516-5768 US
360-413-0220
Posted by wulfdog on 2009-08-16:
Link to Jiffy Lube Windshield Services
http://www.jiffylube.com/autoservices/windshieldservices.aspx
http://www.jiffylube.com/autoservices/windshieldservices.aspx
Posted by PepperElf on 2009-08-16:
and doubt they have one
because that would be illegal
where is your proof of this policy
that link says nothing about your claim
because that would be illegal
where is your proof of this policy
that link says nothing about your claim
Posted by wulfdog on 2009-08-17:
Well I tell all of ya I don't have any proof other than my word. So don't listen to me, just go ahead and keep using Jiffy Lube and when you get taken, use your proof to post on here because it will happen. It's obvious I'm not the only one that has had problems with them there's lots of reviews.
Posted by wulfdog on 2010-06-04:
UPDATE. Around May 1st 2010 got another rock chip. I went to my local parts store and bought my own tube of rock chip sealer. When I went to put it in the chip I realized the chip was actually the one Jiffy Lube filled in August 2009. The reason I recognized it, they 1. Drilled a hole into the chip with a dremel tool (still visible) 2. the resin the put in was sticking up out of the hole and looked like a piece of silicon rubber. I picked at it with my finger nail and it came right out. I refilled the hole on a sunny warm day with the window towards the sun. It sealed it right up and it no longer visible. Tube of Loctite chip sealant $7. Jiffy Lube $55 charge to my insurance company and $5 from me lasted way less than a year. Do the math.
Posted by Eric on 2012-10-12:
I do these kinds of repairs professionally. I am a insurance preferred company. The tech should have known or never tried to offer the repair w/o the UV light. I warn people about the "5 minute" people because a proper repair takes longer. Also, these repairs are very effective, but you can have the same "free" repair done by having your insurance company send someone out to you. Then you have some recourse when the repair fails.
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