Dish Network Complaint - Dish Network Customer Service Department
I have been a customer of Dish Network since sometime in the 90's. The past couple of years our reception is terrible and we receive only part of our channels during the day. Why should we wait until the sun goes down to be able to watch TV? I called and set up at time for someone to come to my home and "service" my equipment. I wait all the scheduled day and no one showed up. I called again and decided to go ahead and update to DVR as well as add a receiver to my daughter's bedroom when the representative was to come out. I again set up a date/time and that was when the customer service representative I was talking with told me I had to pay in advance for the upgrades. Considering I had already had the experience of waiting all day for a 'no show tech' I told him I would rather wait and pay when I was sure someone would show up. The man I was speaking with said that was not an option and begin to sound rude and irritated. When I told him I would wait and upgrade after the problems were fixed HE HUNG UP ON ME! I called back and went back through the whole automated system to get to a representative and explained what happened and was told that a refusal to pay would result in my service being cancelled. WHAT??? My account is paid by autodraft monthly and I didn't refuse to pay anything. I just have no intention of paying in advance for DVR installation when I have no way of knowing for sure someone will show up as promised. I explained all of that once again and finally re-scheduled someone to come out to fix the current service or rather lack of service problems. Again no one showed up as promised. So if I HAD paid in advance it seems as if I would just be out the cost of upgrade and still without service. This is my rant and I appreciate anyone who has any advice to offer.