First American Home Buyer's Protection Corporation Complaint - Scam Artists! - Home Warranty
VAN NUYS, CALIFORNIA -- First American Home Buyer's "Protection" Corporation are scam artists. I wish I'd gone with Old Republic. We have them for our other house and they've been great. The only reason we didn't use them this time is that First American gave me a hard sell, had lower fees for a duplex than did OR, and gave me a discount b/c we'd installed new central a/c (under the installer's warranty).
They have been horrible from the start - not faxing the invoice to my title company so that the policy could get started, making me wait 8 hours for a customer representative call-back on a major plumbing emergency. The actual plumber didn't call till at least 24 hours after THAT call. I had another licensed plumber there when the representative called (I'd called him b/c we know he's highly skilled and honest and I'd forgotten that the issue might have been covered by the warranty). I explained to the representative this could not wait and said could they reimburse me if I paid the guy who was there at that point. They said absolutely not (OR would've done this - have done it in the past).
I said in that case I wanted to cancel my policy. They said they wouldn't let me!!!!!!!! I asked to speak to a supervisor, and the guy said he WAS a supervisor and actually laughed at me! I'd had it only a week or 2 at that point and they'd told me in their sales pitch there was a 30-day no-questions-asked cancellation period.
They've already collected their 2nd payment from my credit card (3 weeks after the initial payment!). I've closed my credit card to prevent them from stealing any more money. I'm going through the BBB and fighting them.
They are truly scam artists. STAY AWAY FROM THEM!!!!