Hilton Hotels Complaint - Terrible Customer Service
I stay at a Hilton Hotel at least 12 times a year and am a Hilton Honors member. I made an advance reservation for 2 rooms and due to an unavoidable family conflict could only keep one room. Customer service was rude and unwilling to refund the one room. I explained the financial consequence of me never staying at a Hilton hotel again (which I won't) being much greater than the $79.00 of mine they were keeping.
They really didn't care and obviously have no concern for their loyal customers.