Budget Rent-A-Car Complaint - DO NOT RENT FROM BUDGET
PARSIPANNY, NEW JERSEY -- As many other reviewers have said, Budget truck rental is horrible. Here is my experience:
I rented a 10' truck for 5 days for a move from Denver to Chicago with pickup and dropoff times at 3pm.
On the day of pickup, I called the dealer and asked if it would be possible to pick up the truck early. They said "sure, come on in." When I got there they only had a 16' truck and failed to mention that until I brought it up. Their response was, "the two trucks have the same gas mileage. You can call around for a 10' truck if you want." The claim that a 16' and 10' truck have the same gas mileage is BS. I did not need all that space and the extra hassle of driving a larger truck so I called around for a 10'. In the end, I got stuck with the 16' truck because no other locations had a 10' truck. What use is a reservation if it reserves nothing?
On the day of the return, we show up to the return dealer at 2pm to find that they are closed. There was another person there trying to drop off a truck as well as someone trying to PICK UP a truck they had RESERVED! I called the store and they tell me that I would have to drop off the truck at another location that was open and had parking space.
Frustrated, but wanting to leave the truck in a safe spot, I drove to the next location and found that it too was closed. At this point I left the truck there and dropped the keys through the key return.
A week later, I find an extra $150 charge on my credit card. I called Budget and was informed that this charge was for an extra day's rental. Apparently, by picking up the truck early, I had moved my RESERVED return time to the earlier time. Had I known this would happen, I would have waited to pick up the truck. But I'll accept that as my fault for not reading the fine print of the new contract that was printed. Apparently, the word RESERVED means nothing to Budget.
Debbie, the woman I spoke to at Budget customer service informed me that there was nothing that they could do because, "the rentals are on a 24 hour cycle." When I asked if there was a manager I could speak to about it, she said, "there's nobody else you can talk to" and HUNG UP on me.
Even allowing for my mistake of not reading the changed contract, the customer service of Budget is unacceptable. Failing to uphold reservations and treating customers like a chore.
NEVER RENT FROM BUDGET! Save some time, money, and hassle and go with another company.
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