Bob Evan's Restaurants Complaint - Manager Basically Accused Me of Stealing
BOWIE, MARYLAND -- On August 17, 2009, my husband and I went to Bob Evans on Crain Highway in Bowie, Maryland for breakfast. I ordered French toast, hash browns and sausage. When my food arrived, the French toast was cold and I told this to the Waitress who left the check on the table and took the French toast away - I presumed to heat it up. I finished the hash browns and sausage and my husband finished all of his food and she still had not returned with my French toast. We were ready to leave so; I told my husband that when we pay the check, we can just ask them to take price of the French toast off. When we got to the register and explained what happened, the clerk said he had to get the Manager. The Manager came over and said “are you sure you didn’t get the French toast?” and I said yes. He then said, “If I ask Jennifer (the waitress) will she say the same thing?” I then told him to call her over here and ask her. He then took the price of the French toast off of my bill. After leaving the restaurant, the more I thought about how this Manager (named Larry) had accused me of trying to get away with the cost of the French toast which was $5.00, I became really angry. Needless to say, I will never patronize this establishment again. Even if he thought was trying to steal, he should have never accused me before at least bringing Jennifer over to ask her what happened – but he didn’t. Larry really needs some customer service training. I am sure Bob Evans corporate offices offer training to Managers on how to handle different situations that may arise.
I am not going to leave my home address on this message because I am afraid Larry will come to my home and harm me and my family. If Larry gets to read this – think about…………… How does that feel Larry? It does not feel very good when someone has accused you of something that you would never do.